FAQ: Why are my clients not receiving automated marketing emails?

If your clients are not receiving your automated marketing emails, you should check the following:

  • Make sure your automated marketing campaign is active — Open the template for your automated marketing campaign and make sure the ACTIVATE EMAIL option is set to ON.
  • Verify that you have selected the correct recipients
    • If you select an option (or more) from either a client type or client group, only the clients belonging to the selected type or group receives the email.
    • If you do not make a selection, all clients will receive the email.
    • If you have selected options from both client type and client group, only clients that meet the criteria from both categories will receive the marketing email.
  • Make sure that the clients who are not receiving your emails have been added to the correct client type or client group.
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