You will not be able to send emails to any of your clients if you’re using a blacklisted IP address to send emails. Being blacklisted is one of the reasons why an email can have a status of Failed in a client’s Contact History and in your marketing reports. You […]
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When you allow clients to purchase single sessions of Appointments or Classes, clients can pay for these services at your business using a drop-in rate. Each single session purchase is only applicable to the specific client who is booked into the service and the specific service the client is purchasing. […]
You can add and remove multiple instructors to any Class or Event instance, by using the + and – buttons when selecting the instructor. For more information, see Scheduling a Class and Scheduling an Event Instance.
If you have deactivated staff members, they may display on the Staff Filter in the schedule filter options. To ensure inactive staff members do not appear on the schedule filter, clear the Services and Location checkboxes in the inactive staff member’s profile. For more information, see Setting a staff member’s services
If your business has a PRO Zoom account, you can only host a maximum of 9 sessions at one time. If you try to host a service from the browser version of WellnessLiving or the Elevate Staff App while your business is hosting its maximum number of sessions, you will […]
You cannot remove staff members from WellnessLiving. To revoke access to a particular staff member, see Deactivating a staff member.
If you want to change the bank account into which your business’s credit card transactions are deposited, you must contact your merchant processor. For more information, see Merchant Processing and ACH Providers Contact Information.
Staff members cannot edit transactions in WellnessLiving. To make a change to a transaction that has occurred, you must void or refund the transaction, then make a new sale. You can void a transaction when it has not yet been batched. For more information, see Voiding a transaction. If a […]
You can view a list of all redeemed Groupon deals from your sales reports. When you assign a Groupon deal to a revenue category, you can easily find redemptions of the Groupon deal in the Sale Summary Per Revenue Category Report. Additionally, you can view Groupon deals redeemed by a specific client […]
WellnessLiving accepts credit cards from the following countries: Australia Austria Belgium Brazil Canada Cayman Islands China Colombia Czechia Denmark Egypt England Finland France Germany Greece Iceland Indonesia Ireland Israel Italy Japan Jersey Mexico Netherlands New Zealand Northern Ireland Norway Portugal Russia Saudi Arabia Scotland South Africa South Korea Spain Sweden […]
By default, the schedule only displays the hours your business is open. You can customize your schedule to display all hours. For more information, see Customizing the schedule individually per staff member. In this article: To display all hours from the schedule: Click the Settings filter button . In the […]