Customer service plays a vital role in shaping the experience at wellness-focused companies like this one. Studios that prioritize responsiveness, personalization, and tech-savvy communications tend to stand out in a competitive market. Michael Podolsky’s recent article on Inc. outlines 3 key customer service trends that drive long-term loyalty, and it’s a worthwhile read for any business looking to strengthen customer relationships https://www.inc.com/michael-podolsky/3-customer-service-trends-to-drive-loyalty/91182193. Implementing these ideas can further elevate service levels and help build lasting community trust.
I took my first ever Pilates class today! Lisa was so kind, so reassuring, and careful. I really enjoyed it. Beyond The Mat has a very caring, get-to-know you as a person vibe. Everyone made me feel very welcome and seen.
Becca was fantastic!! I really loved her restorative poses and her sound bowls are magical
Lisa is an amazing Pilates instructor. She is knowledgeable and very patient!
I had never tried Pilates before and opted for a private lesson. It was a great way to find out how it works. Paulette, my instructor, was welcoming , friendly and knowledgeable. She was able to teach at my level and I got so much out of my first class!
Looking forward to joining the regular classes soon and feeling confident in my ability to follow along .
A+++++++ experience!
Paulette is the best yoga teacher I know. Love her attitude and spirit.
Sonny is one of the best instructors in Orange County!
I’m a new client, and very happy with Studio A.
The studio is very organized clean, and well put together.
The instructors are so helpful, always helping their clients with instruction and guidance. It’s been an easy process of getting to know the process and understanding how to use the tables safely, I love that there’s only 6 clients per class, we get so much help and guidance.
I all so appreciate the amount of classes per day, making my commitment easy.
The Yoga classes look great, and that’s in my future.
I’m very happy with my progress, and highly recommend Studio A.
L R
The instructor is great
I am so obsessed with Sonny’s class. I come for the skilled instruction, hearty laughs, and general merriment. Sonny has a band of devoted students and the reason is obvious! He is one of the best instructors in the area.