Membership Questions

When will my membership be billed?

Memberships begin on the date of purchase and bill every 4 weeks after that. This ensures that those of you who come routinely every week will never run out of classes, but also means your membership will bill on a different date each month.

How do I know when my next billing date is?

You can view your renewal date in the WellnessLiving Achieve app under Profile → Purchases.

You can also text or email us if you need help finding it.

What membership options do I have to choose from?

Most of our members choose 3-month memberships, but we also offer month-to-month and annual options.

You can view all of our membership and class package options on our pricing page.

Membership Suspensions

Can I put my membership on hold?

Yep! To request a membership hold, please complete our suspension request form here.

How does a membership suspension work?

A membership suspension pauses your membership for a period of time.

During the suspension period:

Once the suspension ends, your membership becomes active again and you can resume booking with your available sessions.

Can I book classes while my account is on hold?

Unfortunately you will be unable to book classes while your account is on hold. If you are worried about accruing more classes than you are able to take, reach out to us, and we can figure out the best solution for you.

I was billed right before my account was placed on hold. What happens to these sessions?

These sessions will stay on your account and will be available to you when your membership becomes active again.

Do you charge a suspension fee?

Yes, we do charge a small suspension fee - this varies by membership type.

Please refer to the terms of your agreement for the details specific to your membership.

Membership Terminations

How do I terminate my membership?

To request to terminate your membership, please complete our exit survey here. (We'll miss you!)

Please note that membership termination requests must be submitted at least 21 days before your next billing date.

A lot of time and thought goes into building our schedule each month - reviewing class demand, waitlists, instructor availability, peak times, slower times and overall studio capacity. Our membership numbers help us decide how many classes to offer, when to offer them and how to staff them appropriately.

When memberships are terminated with little or no notice, we may have already planned classes, reserved capacity and scheduled instructors for the upcoming billing cycle based on those active memberships. This 21-day notice period gives us time to process your request, make any needed schedule adjustments and continue offering consistent class availability for the rest of our members.

If I submit my termination request less than 21 days before billing, will I be charged again?

Yes. If your termination request is submitted less than 21 days before your next billing date, one final billing cycle may still process.

Your membership would then terminate after that final billing period.

Can I use my classes after I terminate my membership?

Membership sessions are only available while your membership is active.

Once your membership has terminated, any remaining membership sessions are no longer available for booking. We recommend using any remaining sessions before your final membership date.

Annual Memberships

What are the perks of an annual membership?

Annual memberships are our best-priced membership option and include a few extra perks:

How does billing work for annual memberships?

Annual memberships are billed every 4 weeks, just like our other memberships.