STUDIO GUIDELINES

Welcome! To help everyone enjoy a safe and smooth class, please follow these guidelines.

Belongings & Storage

• All bags, coats & personal items must be stored in the designated storage areas downstairs.

• All shoes must be left downstairs.

• Phones should be stored away and kept on silent during class

• The studio is not responsible for lost or stolen items.

Arrive on Time

• 5-minute grace period only.

• After this, late arrivals may not be permitted to join, and your spot may be released to waitlisted clients.

• Please plan to arrive early to set up and warm up.

Grip Socks, Towel & Mat

• Grip socks are required for all classes.

• Bring a small towel or Reformer mat (soon mandatory).

• To protect the equipment, please do not place weights directly on the Reformer unless using a Reformer mat or towel.

Cancellations & No-Shows

• 4-hour cancellation window - gives flexibility & allows waitlist bookings.

• Late cancellation (<4 hrs): $5 fee

• No-show: $10 fee

• All class pack holders & memberships forfeit the session if they late cancel or do not attend.

• Cancellations must be made via the app or website only. Emails, texts or calls cannot be accepted.

Respect the Studio & Equipment

• Wipe down all equipment after use.

• Handle all equipment, footbars, and springs with care.

• Move the carriage with control at all times; avoid slamming it or dropping weights.

• Treat instructors, staff & fellow clients with courtesy.

• Maintain a friendly and professional studio environment.

Waitlist:

• If a spot opens, clients may be automatically added up to 2 hours before class.

• After that, you must manually add yourself.

• Only join the waitlist if you plan to attend. If added and you do not attend, standard late cancel/no-show fees apply.

• If unsure of your availability, remove yourself before the 4-hour cancellation window.

• Tip: For early morning classes, check and remove yourself the night before if needed.

Injuries & Health Conditions

• Please inform your instructor at the start of each class if you have any injuries, medical conditions, or are pregnant.

• Exercises will be modified to keep you safe.

Studio Closures

• Public Holidays: Studio closed. Credits are not issued - book an alternative class.

• Teacher Illness: Substitute instructor where possible, or credits issued. Notifications via text/email.

Thank you for helping us keep the studio safe, friendly, and professional.