Booking & Scheduling

How do I book classes?

We highly recommend downloading the WellnessLiving Achieve app. It’s the easiest way to book classes, cancel reservations, check your remaining class count and manage your account. You can also link your Google or Apple calendars so you can easily view your schedule in either of these platforms.

How do I view my remaining class visits?

In the Achieve app, go to Profile → Purchases.

There, you can view your remaining sessions and renewal date. You can also view this information through the web portal.

How far in advance can I book?

You can book classes up to 3 weeks in advance.

How far in advance do you recommend booking?

We recommend booking about a week in advance when you can, especially for peak class times.

That said, last-minute spots often open up too, so it’s always worth checking the schedule if you have some flexibility.

I ran out of classes this month. How do I book more?

If you’d like to take additional classes beyond your monthly allotment, you can purchase extra drop-ins at your discounted member rate.

Just add the class to your cart and continue to checkout. Your discount should appear automatically.

I can't finish all my classes this month. Can I roll over my unused classes into my next month?

Yes - that's a perk of all of our memberships! We do have a cap on the number of sessions you can accrue, so keep that in mind. If you are having trouble using all of your classes, though, reach out to us to let us know - we can work with you to make sure these aren't going to waste!

The app is asking me to make a purchase when I try to book. What should I do?

If you are switching to a different membership type and trying to book past your renewal date, select Pay Later. Once your new membership begins, those sessions should reconcile automatically.

If you are trying to book within your current billing period, please double-check that:

If everything looks right and you’re still having trouble, text or email us and we’ll help troubleshoot.

Guests

Can I bring a guest to class?

Yes - members can bring one guest per month at a discounted rate.

If you’d like to bring a guest, you can either:

1) fill out this form, or

2) send us a text or email with your guest’s:

We’ll help get them set up!

Can I use my membership to book a class for my guest?

Unfortunately, while we don’t allow you to use your membership to book classes for your guest, you can book discounted guest passes as a perk of your membership!

Waitlists

How does the waitlist work?

We strongly encourage joining the waitlist if a class is full. Waitlists often clear, and you’ll receive a text notification if you are moved into class. (You will be moved into the class automatically; we do not require you to confirm your spot.)

If you are added to class more than 10 hours before class starts, our normal cancellation policy applies. We will never add you to a class within 10 hours of its start time without your explicit permission.

If I don’t get into class, do I lose my session?

No. If you are not moved off the waitlist and into class, the session gets added back to your account.

Do I get charged for canceling my waitlisted spot?

No. You are never charged for removing yourself from a waitlist.

Can I join multiple waitlists for the same day?

We don’t recommend joining multiple waitlists for the same day. If more than one spot opens, you may be added to multiple classes, and the normal cancellation policy would apply to any canceled reservation.

Instead, we recommend choosing the class time that works best for your schedule.

Why did I move down the waitlist?

Annual members receive priority waitlist access as one of their membership perks. This means that if multiple clients are waitlisted for the same class, annual members may move ahead on the waitlist.

If you are interested in an annual membership - and priority waitlist status - reach out to us, and we'd be happy to set this up for you.

Cancellations & Late Arrivals

What is your cancellation policy?

We ask that you cancel at least 10 hours before class starts. If you cancel within 10 hours of class, the session will be marked as used and an $8 late cancel fee will be charged.

Because our classes typically have high demand, this policy helps give other clients a fair chance to get into classes and keeps the schedule running smoothly for everyone. That said, if you have a true emergency, please reach out. We’re always happy to make exceptions in certain situations.

What happens if I no-show?

If you do not attend a class you booked and do not cancel in advance, the session will be marked as used and a $12 no-show fee will be charged to your account. If this was a legitimate mistake, reach out to us to let us know.

What if I’m running late?

If you’re on your way, please text the studio or call and leave a voicemail at 734.999.0372 so we know you’re coming. We encourage clients to arrive early whenever possible, but won’t turn you away if you’re late - we know things happen!