Membership Questions When will my membership be billed? Memberships begin on the date of purchase and bill every 4 weeks after that. This ensures that those of you who come routinely every week will never run out of classes, but also means your membership will bill on a different date each month. How do I know when my next billing date is? You can view your renewal date in the WellnessLiving Achieve app under Profile → Purchases. You can also text or email us if you need help finding it. What membership options do I have to choose from? Most of our members choose 3-month memberships, but we also offer month-to-month and annual options. You can view all of our membership and class package options on our pricing page. Membership Suspensions Can I put my membership on hold? Yep! To request a membership hold, please complete our suspension request form here. How does a membership suspension work? A membership suspension pauses your membership for a period of time. During the suspension period: you are not billed new sessions are not added your unused sessions stay on your account your membership is not active for booking Once the suspension ends, your membership becomes active again and you can resume booking with your available sessions. Can I book classes while my account is on hold? Unfortunately you will be unable to book classes while your account is on hold. If you are worried about accruing more classes than you are able to take, reach out to us, and we can figure out the best solution for you. I was billed right before my account was placed on hold. What happens to these sessions? These sessions will stay on your account and will be available to you when your membership becomes active again. Do you charge a suspension fee? Yes, we do charge a small suspension fee - this varies by membership type. Please refer to the terms of your agreement for the details specific to your membership. Membership Terminations How do I terminate my membership? To request to terminate your membership, please complete our exit survey here. (We'll miss you!) Please note that membership termination requests must be submitted at least 21 days before your next billing date. A lot of time and thought goes into building our schedule each month - reviewing class demand, waitlists, instructor availability, peak times, slower times and overall studio capacity. Our membership numbers help us decide how many classes to offer, when to offer them and how to staff them appropriately. When memberships are terminated with little or no notice, we may have already planned classes, reserved capacity and scheduled instructors for the upcoming billing cycle based on those active memberships. This 21-day notice period gives us time to process your request, make any needed schedule adjustments and continue offering consistent class availability for the rest of our members. If I submit my termination request less than 21 days before billing, will I be charged again? Yes. If your termination request is submitted less than 21 days before your next billing date, one final billing cycle may still process. Your membership would then terminate after that final billing period. Can I use my classes after I terminate my membership? Membership sessions are only available while your membership is active. Once your membership has terminated, any remaining membership sessions are no longer available for booking. We recommend using any remaining sessions before your final membership date. If you need more flexibility or prefer not to be tied to a recurring membership, a class pack may be a better fit. We offer 12- and 24-session class packs, both with 6-month expiration dates. Class packs are priced differently than memberships, but they offer more flexibility because they are not connected to an active billing cycle. Annual Memberships What are the perks of an annual membership? Annual memberships are our best-priced membership option and include a few extra perks: waitlist priority (meaning you get to skip to the top of the waitlist if there are multiple people waitlisted for the same class) priority booking for events and workshops $10 guest passes (limited to 1 per month) free apprentice classes How does billing work for annual memberships? Annual memberships are billed every 4 weeks, just like our other memberships.

Booking & Scheduling How do I book classes? We highly recommend downloading the WellnessLiving Achieve app. It’s the easiest way to book classes, cancel reservations, check your remaining class count and manage your account. You can also link your Google or Apple calendars so you can easily view your schedule in either of these platforms. How do I view my remaining class visits? In the Achieve app, go to Profile → Purchases. There, you can view your remaining sessions and renewal date. You can also view this information through the web portal. How far in advance can I book? You can book classes up to 3 weeks in advance. How far in advance do you recommend booking? We recommend booking about a week in advance when you can, especially for peak class times. That said, last-minute spots often open up too, so it’s always worth checking the schedule if you have some flexibility. I ran out of classes this month. How do I book more? If you’d like to take additional classes beyond your monthly allotment, you can purchase extra drop-ins at your discounted member rate. Just add the class to your cart and continue to checkout. Your discount should appear automatically. I can't finish all my classes this month. Can I roll over my unused classes into my next month? Yes - that's a perk of all of our memberships! We do have a cap on the number of sessions you can accrue, so keep that in mind. If you are having trouble using all of your classes, though, reach out to us to let us know - we can work with you to make sure these aren't going to waste! The app is asking me to make a purchase when I try to book. What should I do? If you are switching to a different membership type and trying to book past your renewal date, select Pay Later. Once your new membership begins, those sessions should reconcile automatically. If you are trying to book within your current billing period, please double-check that: you have remaining visits your membership is active and not on hold there is not a failed payment or balance due on your account If everything looks right and you’re still having trouble, text or email us and we’ll help troubleshoot. Guests Can I bring a guest to class? Yes - members can bring one guest per month at a discounted rate. If you’d like to bring a guest, you can either: 1) fill out this form, or 2) send us a text or email with your guest’s: full name contact information preferred class day and time We’ll help get them set up! Can I use my membership to book a class for my guest? Unfortunately, while we don’t allow you to use your membership to book classes for your guest, you can book discounted guest passes as a perk of your membership! Waitlists How does the waitlist work? We strongly encourage joining the waitlist if a class is full. Waitlists often clear, and you’ll receive a text notification if you are moved into class. (You will be moved into the class automatically; we do not require you to confirm your spot.) If you are added to class more than 10 hours before class starts, our normal cancellation policy applies. We will never add you to a class within 10 hours of its start time without your explicit permission. If I don’t get into class, do I lose my session? No. If you are not moved off the waitlist and into class, the session gets added back to your account. Do I get charged for canceling my waitlisted spot? No. You are never charged for removing yourself from a waitlist. Can I join multiple waitlists for the same day? We don’t recommend joining multiple waitlists for the same day. If more than one spot opens, you may be added to multiple classes, and the normal cancellation policy would apply to any canceled reservation. Instead, we recommend choosing the class time that works best for your schedule. Why did I move down the waitlist? Annual members receive priority waitlist access as one of their membership perks. This means that if multiple clients are waitlisted for the same class, annual members may move ahead on the waitlist. If you are interested in an annual membership - and priority waitlist status - reach out to us, and we'd be happy to set this up for you. Cancellations & Late Arrivals What is your cancellation policy? We ask that you cancel at least 10 hours before class starts. If you cancel within 10 hours of class, the session will be marked as used and an $8 late cancel fee will be charged. Because our classes typically have high demand, this policy helps give other clients a fair chance to get into classes and keeps the schedule running smoothly for everyone. That said, if you have a true emergency, please reach out. We’re always happy to make exceptions in certain situations. What happens if I no-show? If you do not attend a class you booked and do not cancel in advance, the session will be marked as used and a $12 no-show fee will be charged to your account. If this was a legitimate mistake, reach out to us to let us know. What if I’m running late? If you’re on your way, please text the studio or call and leave a voicemail at 734.999.0372 so we know you’re coming. We encourage clients to arrive early whenever possible, but won’t turn you away if you’re late - we know things happen!

May 16 (Saturday) at 3:00 PM If you’ve been thinking, “this is starting to feel a little easier…”—this one’s for you.Perfect for intermediate/advanced clients and beginners ready to level up, this workshop will teach you how to safely make your workouts more challenging without sacrificing form.We’ll break down simple ways to increase intensity (think tempo, range, resistance + more) so you can adjust your workout in real time and keep progressing.You’ll leave feeling stronger, more confident, and ready to get even more out of every class.BOOK NOW!(This workshop can be booked using 1 class credit.)

We’ve heard your feedback that it can be confusing to see how many classes you have remaining in the app. Since we can't change the app itself, we created a quick video tutorial to walk you through exactly where to find that info.Watch the tutorial here: video link We hope this helps make things clearer! As always, feel free to reach out if you have questions - we’re happy to help.