Welcome to ReJen Pilates! We have prepared this guide to help you understand how to use our studio and key policies for your first visit. 1. App Usage All bookings, cancellations, and schedule checks are managed through our app. First, please select your preferred location in the app. Group Classes Please go to the [Group] section to book your desired class. For Metrotown group classes, please make sure to select REJEN8 (Metrotown) as the location when booking. Private Sessions Please select your preferred location as the location, then book through the [Appointment] section. If you select “No Preference(staff),” you will be automatically matched with an available instructor based on your preferred time. If you choose a specific instructor, you can view their schedule and book accordingly. For Metrotown private sessions, please make sure to select ReJenerate Pilates & RMT (Metrotown) as the location. 2. Points & Rewards System Points are earned based on attendance, app usage, and payment amounts. You can check the conditions for earning points under [Earn Points]. Accumulated points can be redeemed for a variety of rewards. To view available rewards, tap [More] at the bottom right of the app and select [Redeem Prizes]. This section displays all rewards currently available for redemption. Once you have redeemed a reward, you can view it anytime under [My Prizes]. To use a redeemed Group Class reward, go to the Store, select Group Drop-In, and apply your redeemed prize during the purchase process. Please note that redeemed prizes cannot be applied when booking directly from the class schedule. They can only be applied when purchasing a Group Drop-In through the Store.If you accidentally purchase a Group Drop-In without applying your redeemed reward, don't worry—we can refund the purchase as Store Credit, which can be used toward a future purchase. 3. Instructor Info / Studio Location & Business Hours Instructor profiles, class schedules, studio location, and business hours can all be found by tapping the ⓘ icon at the top left of the app.Please make sure to check the information before your visit. 4. Waitlist Information [Waitlist] Receive an email notification when a spot becomes available for a class you've joined the waitlist for. Notifications are sent in the order members joined the waitlist. When it is your turn, simply click the Confirm button in the email within 3 hours to secure your spot. If you do not confirm within 3 hours, the spot will automatically be offered to the next person on the waitlist. 😊 5. Booking / Cancellation & No-Show Policy All classes are released 3 weeks in advance, and our booking window closes 3 hours before the class starts. Cancellations are allowed within the permitted time frame. (24h)Late cancellations will result in a session being deducted.No-shows will result in a session being deducted + $20 Late cancellation: 1 session deduction.No-show: 1 session deduction + $20 fee.Please refer to the waiver for the full cancellation policy. If the booking window is already closed and you would like to join a class, please contact the studio during admin hours to check availability. 6. Waiver Agreement All new members are required to complete a waiver before participating.Studio rules and cancellation policies are included in the waiver. 7. Studio Guidelines To help us maintain a safe and comfortable environment for everyone, please follow a few simple studio guidelines: Leggings and non-slip grip socks are required.If you don’t have leggings, fitted and stretchy athletic wear (not overly loose) is also perfectly fine. Please remember to wipe down any equipment you’ve used after class. If you’re new to equipment Pilates, we highly recommend starting with our 1:1 Intro Package to build a strong foundation before joining regular sessions. For hygiene and comfort, we recommend using deodorant. It is available at the studio if needed. Please stay hydrated during your session. You’re welcome to bring your own water, or water is also available for purchase at the studio. If you tend to sweat a lot, we recommend bringing a small towel for your comfort. All studio guidelines are included in the waiver. 8. Pass Expiry All passes have an expiry date.Any unused sessions after the expiry period will be forfeited. You can check your pass details under More → Purchases in the app, where you can view used sessions, remaining sessions, and expiry dates. 🤍Admin Hours🤍 Our admin hours are Monday to Friday, 9:00 AM – 5:00 PM.Our admin team is unavailable on weekends and public holidays. Please note that while admin support is unavailable outside of these hours, all classes run as scheduled. Emails sent outside of admin hours will be responded to as soon as possible on the next business day. If you have any questions, please feel free to contact our admin team at any time.metrotown.rejenpilates@gmail.comcqc.rejenpilates@gmail.comrichmond.rejenpilates@gmail.comReJen Website We warmly welcome you to ReJen 🤍

You voted. We listened.💗 When we asked which pass you’d choose, the answer was clear — 90% of you chose RJ Signature. So we took your feedback and made it official. Introducing the RJ Signature 10-Session Pass — designed for those who want more control over how quickly they use their sessions, without an ongoing commitment. Available for Group · Private · Semi-Private · Triplet sessions. ✔️ 10 Sessions✔️ Choose your validity period✔️ No Long-Term Commitment Available under the “RJ Signature” category in the RJ Movement App. Please note that all passes begin on the date of purchase, so please review the Terms & Conditions before purchasing.

MAKE YOUR ROUTINE. STICK TO IT. 💪 Want to work out, but sometimes wish someone would just push you to actually go? 😂 But what if there’s no one around to push you every week? Then let your routine do the pushing. ROUTINE BY REJEN is a 4-WEEK AUTO RENEW MEMBERSHIP designed to help you build a consistent workout routine—and actually stick to it. 🤍 Choose the routine that works best for you: ✨ 4 Visits — Once a week✨ 8 Visits — Twice a week✨ 12 Visits — Three times a week Each package is valid for up to 4 weeks. 💡 What happens if you use all your sessions before the 4 weeks are over?Your next package will automatically renew right away, and your next routine begins! However, if you don't use all of your sessions within the 4-week period, any remaining sessions will expire and will not roll over to your next package. That's why choosing a routine that realistically fits your lifestyle is important! If you're consistent, you might even finish your package and move into your next one before the 4 weeks are up. 💪 Because building a routine takes commitment, the first 3 Auto-Renewal Terms are part of the Initial Commitment. If you wish to cancel your membership, a minimum of 14-day notice must be provided by email. Nobody to push you? Let your routine push you. 💪 MAKE YOUR ROUTINE. STICK TO IT.AUTO RENEW MEMBERSHIP DETAILS

Meet Ruby — Our New Pilates Instructor We’re excited to welcome Ruby to the ReJen team! Ruby has been teaching Pilates for over 10 years and is passionate about creating personalized programs tailored to each client’s goals, body, and individual needs. Her approach is all about helping you move better, feel stronger, and create lasting changes that carry into your everyday life. What to Expect from Ruby Ruby’s sessions focus on finding the right balance between challenge and recovery. Depending on your goals and what your body needs, sessions may include dynamic, strength-building movements or slower, restorative work to help your body recover and move more efficiently. She has a particular passion for: • Glute development & shaping• Strength & conditioning• Posture correction & alignment• Movement quality & body awareness• Personalized Pilates training Whether you’re new to Pilates or looking to take your practice to the next level, Ruby will work with you to create a program that supports your goals. Ruby’s Preview 1:1 Sessions Before Ruby officially begins her full-time schedule at ReJen Coquitlam on October 26, we’re offering limited Preview Sessions on: September 7–9 & September 14–16Coquitlam Preview Private 1:1 Session DetailsDrop-In: $60 + GST1 session per person Ruby’s Preview Group Classes September 7–9 & September 14–16Coquitlam Preview Private 1:1 Session Details$25 + GST1 session per person Reformer & Chair Group Classes available! Please check the schedule before purchasing to secure your spot. New to Pilates? Please complete a Private Intro first and confirm with the instructor before joining a group class. Please check Ruby’s available schedule before purchasing to make sure you’re able to attend during the Preview Session dates. This Preview Session is only available with Ruby and is non-refundable. Limited Preview spots are available. We’re excited to have Ruby join ReJen, and we can’t wait for you to meet her.