Welcome to ReJen Pilates! We have prepared this guide to help you understand how to use our studio and key policies for your first visit. 1. App Usage All bookings, cancellations, and schedule checks are managed through our app. First, please select your preferred location in the app. Group Classes Please go to the [Group] section to book your desired class. For Metrotown group classes, please make sure to select REJEN8 (Metrotown) as the location when booking. Private Sessions Please select your preferred location as the location, then book through the [Appointment] section. If you select “No Preference(staff),” you will be automatically matched with an available instructor based on your preferred time. If you choose a specific instructor, you can view their schedule and book accordingly. For Metrotown private sessions, please make sure to select ReJenerate Pilates & RMT (Metrotown) as the location. 2. Points & Rewards System Points are earned based on attendance, app usage, and payment amounts. You can check the conditions for earning points under [Earn Points]. Accumulated points can be redeemed for a variety of rewards. To view available rewards, tap [More] at the bottom right of the app and select [Redeem Prizes]. This section displays all rewards currently available for redemption. Once you have redeemed a reward, you can view it anytime under [My Prizes]. To use a redeemed Group Class reward, go to the Store, select Group Drop-In, and apply your redeemed prize during the purchase process. Please note that redeemed prizes cannot be applied when booking directly from the class schedule. They can only be applied when purchasing a Group Drop-In through the Store.If you accidentally purchase a Group Drop-In without applying your redeemed reward, don't worry—we can refund the purchase as Store Credit, which can be used toward a future purchase. 3. Instructor Info / Studio Location & Business Hours Instructor profiles, class schedules, studio location, and business hours can all be found by tapping the ⓘ icon at the top left of the app.Please make sure to check the information before your visit. 4. Waitlist Information [Waitlist] Receive an email notification when a spot becomes available for a class you've joined the waitlist for. Notifications are sent in the order members joined the waitlist. When it is your turn, simply click the Confirm button in the email within 3 hours to secure your spot. If you do not confirm within 3 hours, the spot will automatically be offered to the next person on the waitlist. 😊 5. Booking / Cancellation & No-Show Policy All classes are released 3 weeks in advance, and our booking window closes 3 hours before the class starts. Cancellations are allowed within the permitted time frame. (24h)Late cancellations will result in a session being deducted.No-shows will result in a session being deducted + $20 Please refer to the waiver for the full cancellation policy. If the booking window is already closed and you would like to join a class, please contact the studio during admin hours to check availability. 6. Waiver Agreement All new members are required to complete a waiver before participating.Studio rules and cancellation policies are included in the waiver. 7. Studio Guidelines To help us maintain a safe and comfortable environment for everyone, please follow a few simple studio guidelines: Leggings and non-slip grip socks are required.If you don’t have leggings, fitted and stretchy athletic wear (not overly loose) is also perfectly fine. Please remember to wipe down any equipment you’ve used after class. If you’re new to equipment Pilates, we highly recommend starting with our 1:1 Intro Package to build a strong foundation before joining regular sessions. For hygiene and comfort, we recommend using deodorant. It is available at the studio if needed. Please stay hydrated during your session. You’re welcome to bring your own water, or water is also available for purchase at the studio. If you tend to sweat a lot, we recommend bringing a small towel for your comfort. All studio guidelines are included in the waiver. 8. Pass Expiry All passes have an expiry date.Any unused sessions after the expiry period will be forfeited. You can check your pass details under More → Purchases in the app, where you can view used sessions, remaining sessions, and expiry dates. 🤍Admin Hours🤍 Our admin hours are Monday to Friday, 9:00 AM – 5:00 PM.Our admin team is unavailable on weekends and public holidays. Please note that while admin support is unavailable outside of these hours, all classes run as scheduled. Emails sent outside of admin hours will be responded to as soon as possible on the next business day. If you have any questions, please feel free to contact our admin team at any time.metrotown.rejenpilates@gmail.comcqc.rejenpilates@gmail.comrichmond.rejenpilates@gmail.comReJen Website We warmly welcome you to ReJen 🤍

🩰 Discover the Beauty & Strength of Ballet Barre [Richmond & Metrotown] We’re excited to introduce our Ballet Barre class, led by Sky and Grace, both of whom have a ballet background. Experience the perfect blend of ballet elegance and barre-based strength training to improve posture, enhance balance, build core strength, and increase muscular endurance. Behind every graceful movement lies strength, precision, and control. This class is designed to help you develop all three while enjoying a fun and elegant full-body workout. No ballet experience is required! Whether you’re looking to strengthen your core, improve your posture, or try something new, Ballet Barre is a low-impact class suitable for all levels. Reserve your spot through the RJ Movement app today! ✨