Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: What is the maximum file size for a video? Answer: Each video […]
Below is a list of frequently asked questions regarding WellnessLiving’s Zoom integration. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why isn’t my virtual Class listed under Upcoming Meetings on Zoom? Answer: […]
The error message Your session has timed out will appear when a user is automatically logged out of WellnessLiving after a set period of inactivity. This is called a session timeout. The user is returned to the sign-in page after their session times out unless their device is offline when […]
You may notice discrepancies between the number of sales recorded in the All Sales Report and the number of transactions recorded in the All Transactions Summary Report. This occurs because a transaction is only recorded as a sale if it is considered to be revenue. Whether a transaction is considered […]
By default, the schedule only displays the hours your business is open. You can customize your schedule to display all hours. For more information, see Customizing the schedule individually per staff member. In this article: To display all hours from the schedule: Click the Settings filter button . In the […]
If you have deactivated staff members, they may display on the Staff Filter in the schedule filter options. To ensure inactive staff members do not appear on the schedule filter, clear the Services and Location checkboxes in the inactive staff member’s profile. For more information, see Setting a staff member’s services
If your business has a PRO Zoom account, you can only host a maximum of 9 sessions at one time. If you try to host a service from the browser version of WellnessLiving or the Elevate Staff App while your business is hosting its maximum number of sessions, you will […]
You can add and remove multiple instructors to any Class or Event instance, by using the + and – buttons when selecting the instructor. For more information, see Scheduling a Class and Scheduling an Event Instance.
If you want to change the bank account into which your business’s credit card transactions are deposited, you must contact your merchant processor. For more information, see Merchant Processing and ACH Providers Contact Information.
Staff members cannot edit transactions in WellnessLiving. To make a change to a transaction that has occurred, you must void or refund the transaction, then make a new sale. You can void a transaction when it has not yet been batched. For more information, see Voiding a transaction. If a […]
You can view a list of all redeemed Groupon deals from your sales reports. When you assign a Groupon deal to a revenue category, you can easily find redemptions of the Groupon deal in the Sale Summary Per Revenue Category Report. Additionally, you can view Groupon deals redeemed by a specific client […]
WellnessLiving accepts credit cards from the following countries: Australia Austria Belgium Brazil Canada Cayman Islands China Colombia Czechia Denmark Egypt England Finland France Germany Greece Iceland Indonesia Ireland Israel Italy Japan Jersey Mexico Netherlands New Zealand Northern Ireland Norway Portugal Russia Saudi Arabia Scotland South Africa South Korea Spain Sweden […]