When you schedule a closed day and send a notification to all affected clients, the Class Booking (Reservation) Cancelled by Staff client notification is sent. This notification is designed for canceled Classes, but when a closed day is added to the schedule, it is also sent for any canceled Appointments […]
Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.
Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: What is the maximum file size for a video? Answer: Each video […]
Below is a list of frequently asked questions regarding WellnessLiving’s Zoom integration. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why isn’t my virtual Class listed under Upcoming Meetings on Zoom? Answer: […]
When you embed a widget on your website and it is viewed using a mobile device, the message This page uses cookies. To continue, click here. may be displayed. This requires the user to click the alert before the widget is displayed. This message is displayed to inform users that […]
If you want to view all clients who haven’t signed your online waiver, you can do so from the All Clients Report by using the Signed Liability Waiver advanced filter. On the side menu or in the list, click All Clients. Click the Advanced Filter button . Under Signed Liability […]
When a BOOK-A-SPOT™ asset is paid for using a drop-in or single session rate and is rescheduled, the single session purchase cannot be applied to the rescheduled asset. If you attempt to reschedule the asset, it will be listed as Not Paid on the client’s upcoming schedule. To resolve this […]
You may notice discrepancies between the number of sales recorded in the All Sales Report and the number of transactions recorded in the All Transactions Summary Report. This occurs because a transaction is only recorded as a sale if it is considered to be revenue. Whether a transaction is considered […]
When a client books a recurring service unpaid and an applicable membership or session pass is purchased at a later date, the applicable Purchase Option will be automatically applied to future sessions of the recurring service that are unpaid.
If the default schedule view only displays the hours your business is open, you can customize your schedule to display all hours. For more information on how to customize the schedule view, see Customizing the schedule individually per staff member. To display all hours from the schedule: In the top-right […]
To enable Gympass, you need to get approval from Gympass, provide the required information to Gympass, and request that your Gympass representative send your Gympass ID to WellnessLiving. When WellnessLiving has received your business’s Gympass ID, you can enable Gympass integration and begin using Gympass with WellnessLiving.
If a client’s membership is canceled by mistake, you will have to follow one of two procedures: If the duration of this membership was one month or shorter, you will have to resell the membership to the client and prorate the first payment to match the payment schedule of the […]