Custom email receipts can only be created for Purchase Options. For more information on creating custom email receipts for Purchase Options see Membership advanced settings, Session pass advanced settings, and Package advanced settings.
Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.
When you schedule a closed day and send a notification to all affected clients, the Class Booking (Reservation) Cancelled by Staff client notification is sent. This notification is designed for canceled Classes, but when a closed day is added to the schedule, it is also sent for any canceled Appointments […]
Below is a list of frequently asked questions about the Message Center. In this article: QUESTION: What are the differences in subscription plans? For more information on plans and pricing, see Message Center: Subscription plans. QUESTION: What is the difference between 2-way SMS and conversational SMS? 2-way SMS allows you […]
This article describes all types of reward points that are available to keep your clients engaged with your business. For more information on how to manage your client’s reward points, see Managing reward points. For more information on how to redeem a prize for a client, see Redeeming a prize […]
Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: What is the maximum file size for a video? Answer: Each video […]
This article covers some of the common questions we’ve received from customers regarding our Zoom integration. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum. In this article: QUESTION: Why isn’t my virtual class listed under Upcoming Meetings on Zoom? QUESTION: Can I use […]
Below is a list of frequently asked questions about Presence, a custom website builder service offered by WellnessLiving. In this article: QUESTION: How do I add blog posts to my Presence website? Answer: When your website goes live, you will be given access to the WordPress backend. From there, you […]
Currently, Zoom is the only hosting platform for virtual services that can be directly integrated with WellnessLiving. If you prefer to host your virtual services on a different platform, you can configure your Appointments, Classes, or Events to include a link to the non-integrated platform. First, set up your service […]
In a client’s activity log, you may notice that the staff member listed for a service is not the instructor who led the service your client attended. This happens because a client’s activity log does not reflect changes made to a service after the service has begun. For example: If […]
You can add and remove multiple instructors to any Class or Event instance, by using the + and – buttons when selecting the instructor. For more information, see Scheduling a Class and Scheduling an Event Instance.
Staff members cannot edit transactions in WellnessLiving. To make a change to a transaction that has occurred, you must void or refund the transaction, then make a new sale. You can void a transaction when it has not yet been batched. For more information, see Voiding a transaction. If a […]