Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why can’t I upload a video that is over 1GB? Answer: The WellnessLiving […]
Below is a list of frequently asked questions regarding WellnessLiving’s Zoom integration. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why isn’t my virtual Class listed under Upcoming Meetings on Zoom? Answer: […]
Although you can make some basic modifications to personalize your automated emails using the options in the email header, editing the source code is the best way to create a unique email template. If you’re not familiar with HTML or CSS, we recommend creating a template in Constant Contact or […]
You may notice discrepancies between the number of sales recorded in the All Sales Report and the number of transactions recorded in the All Transactions Summary Report. This occurs because a transaction is only recorded as a sale if it is considered to be revenue. Whether a transaction is considered […]
The available booking times when booking an Appointment are staggered based on the set booking intervals for that Appointment. To avoid any empty spaces in your schedule, available booking times begin as soon as the Appointment can be booked. For example, if a staff member begins their shift at 8:10 […]
To enable GymPass, you need to get approval from GymPass, provide the required information to GymPass, request that your GymPass representative send your GymPass ID to WellnessLiving, and enable GymPass integration in WellnessLiving and. After your GymPass representative has sent your business’s GymPass ID to WellnessLiving, you can begin using […]
There are several possible reasons Batch Report may not match the deposits received: The Batch Report only displays transactions from your merchant processor (i.e., not cash or checks manually deposited into the bank account). The Batch Report only displays transactions that took place within the merchant processor’s default batch period […]
If a client purchases a membership on the last day of any month and this membership has monthly auto-payments, the client’s auto-payments for this membership will always be billed on the last day of the month. For example, if a client purchases a membership with monthly auto-payments on February 28th, […]
If you want to allow a staff member to complete the cash closeout function, you must be sure that they have access to the feature: In order to perform a cash closeout, your staff member must have the appropriate staff role permissions. You can find the following permissions under the […]
When filtering the All Sales Report, you can choose to filter by two accounting methods: accrual and cash. Below are explanations of accrual and cash-based accounting. Accrual-based accounting Accrual-based accounting tracks a sale from the day a client purchases an item from your business. This means that all revenues are […]
When a client books a recurring service unpaid and an applicable membership or session pass is purchased at a later date, the applicable Purchase Option will be automatically applied to future sessions of the recurring service that are unpaid.
Staff commissions for Classes are calculated based on the options selected in both staff member profiles and Purchase Options. It is important to ensure commission structures are set appropriately in staff member profiles. Consider the following example: A Class is taught by a staff member with a single commission pay […]