Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why can’t I upload a video that is over 1GB? Answer: The WellnessLiving […]
Below is a list of frequently asked questions regarding WellnessLiving’s Zoom integration. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why isn’t my virtual Class listed under Upcoming Meetings on Zoom? Answer: […]
You may notice discrepancies between the number of sales recorded in the All Sales Report and the number of transactions recorded in the All Transactions Summary Report. This occurs because a transaction is only recorded as a sale if it is considered to be revenue. Whether a transaction is considered […]
The error message Your session has timed out will appear when a user is automatically logged out of WellnessLiving after a set period of inactivity. This is called a session timeout. The user is returned to the sign-in page after their session times out unless their device is offline when […]
You can view a list of all redeemed Groupon deals from your sales reports. When you assign a Groupon deal to a revenue category, you can easily find redemptions of the Groupon deal in the Sale Summary Per Revenue Category Report. Additionally, you can view Groupon deals redeemed by a specific client […]
If you include your business name in the name of each business location, they will appear in relevant local Google searches. For information about changing a location’s name, see Adding or modifying a location. For information about changing your business name, see Changing your business name.
New and existing customers must contact their merchant processor to apply for Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA). The following merchant processors do not accept these accounts: Paysafe QuickPay (formerly PayChoice) Pivotal New customers must inform their merchant processor during the application process to set up an HSA […]
You can check the time at your locations in the schedule. The time is based on the selected time zone of the location. When daylight savings time begins or ends, you will need to update the time zone for your locations. If you change the time zone for a location, […]
When you embed a widget on your website and it is viewed using a mobile device, the message This page uses cookies. To continue, click here. may be displayed. This requires the user to click the alert before the widget is displayed. This message is displayed to inform users that […]
The available booking times when booking an Appointment are staggered based on the set booking intervals for that Appointment. To avoid any empty spaces in your schedule, available booking times begin as soon as the Appointment can be booked. For example, if a staff member begins their shift at 8:10 […]
There are several possible reasons Batch Report may not match the deposits received: The Batch Report only displays transactions from your merchant processor (i.e., not cash or checks manually deposited into the bank account). The Batch Report only displays transactions that took place within the merchant processor’s default batch period […]
If a client purchases a membership on the last day of any month and this membership has monthly auto-payments, the client’s auto-payments for this membership will always be billed on the last day of the month. For example, if a client purchases a membership with monthly auto-payments on February 28th, […]