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results for "FAq"

FAQ: Why don’t variables populate for cancellation notifications when I schedule a closed day?

Knowledge Base Automated Notifications, FAQ

When you schedule a closed day and send a notification to all affected clients, the Class Booking (Reservation) Cancelled by Staff client notification is sent. This notification is designed for canceled Classes, but when a closed day is added to the schedule, it is also sent for any canceled Appointments […]

FAQ: How is my business being charged for my SMS messages?

Knowledge Base Automated Notifications, FAQ

Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.

FAQ: FitVID on Demand

Knowledge Base Coronavirus: COVID-19, FAQ, FitVID on Demand

Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: What is the maximum file size for a video? Answer: Each video […]

FAQ: Zoom integration

Knowledge Base Coronavirus: COVID-19, FAQ, Zoom integration

Below is a list of frequently asked questions regarding WellnessLiving’s Zoom integration. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why isn’t my virtual Class listed under Upcoming Meetings on Zoom? Answer: […]

FAQ: Why does “This page uses cookies. To continue, click here.” appear when viewing my widgets on a mobile device?

Knowledge Base FAQ, Website Widgets

When you embed a widget on your website and it is viewed using a mobile device, the message This page uses cookies. To continue, click here. may be displayed. This requires the user to click the alert before the widget is displayed. This message is displayed to inform users that […]

FAQ: How can I view clients who haven’t signed their liability waiver?

Knowledge Base Client Reports, FAQ

If you want to view all clients who haven’t signed your online waiver, you can do so from the All Clients Report by using the Signed Liability Waiver advanced filter. On the side menu or in the list, click All Clients. Click the Advanced Filter button . Under Signed Liability […]

FAQ: Why does an asset that was paid for appear to be unpaid on the client’s upcoming schedule?

Knowledge Base BOOK-A-SPOT assets, FAQ

When a BOOK-A-SPOT™ asset is paid for using a drop-in or single session rate and is rescheduled, the single session purchase cannot be applied to the rescheduled asset. If you attempt to reschedule the asset, it will be listed as Not Paid on the client’s upcoming schedule. To resolve this […]

FAQ: What is the difference between a sale and a transaction?

Knowledge Base FAQ, Sales Reports

You may notice discrepancies between the number of sales recorded in the All Sales Report and the number of transactions recorded in the All Transactions Summary Report. This occurs because a transaction is only recorded as a sale if it is considered to be revenue. Whether a transaction is considered […]

FAQ: Why was an unpaid session automatically reconciled?

Knowledge Base FAQ

When a client books a recurring service unpaid and an applicable membership or session pass is purchased at a later date, the applicable Purchase Option will be automatically applied to future sessions of the recurring service that are unpaid.

FAQ: How do I display all hours in the schedule?

Knowledge Base FAQ, Using the schedule

If the default schedule view only displays the hours your business is open, you can customize your schedule to display all hours. For more information on how to customize the schedule view, see Customizing the schedule individually per staff member. To display all hours from the schedule: In the top-right […]

FAQ: How do I enable Gympass?

Knowledge Base Promote

To enable Gympass, you need to get approval from Gympass, provide the required information to Gympass, and request that your Gympass representative send your Gympass ID to WellnessLiving. When WellnessLiving has received your business’s Gympass ID, you can enable Gympass integration and begin using Gympass with WellnessLiving.

FAQ: I canceled a membership early. How do I fix this?

Knowledge Base FAQ, Memberships

If a client’s membership is canceled by mistake, you will have to follow one of two procedures: If the duration of this membership was one month or shorter, you will have to resell the membership to the client and prorate the first payment to match the payment schedule of the […]

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