When you schedule a closed day and send a notification to all affected clients, the Class Booking (Reservation) Cancelled by Staff client notification is sent. This notification is designed for canceled Classes, but when a closed day is added to the schedule, it is also sent for any canceled Appointments […]
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Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.
Custom email receipts can only be created for Purchase Options. For more information on creating custom email receipts for Purchase Options see Membership advanced settings, Session pass advanced settings, and Package advanced settings.
Below is a list of frequently asked questions regarding WellnessLiving’s Zoom integration. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why isn’t my virtual Class listed under Upcoming Meetings on Zoom? Answer: […]
Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: What is the maximum file size for a video? Answer: Each video […]
You may notice discrepancies between the number of sales recorded in the All Sales Report and the number of transactions recorded in the All Transactions Summary Report. This occurs because a transaction is only recorded as a sale if it is considered to be revenue. Whether a transaction is considered […]
You can check the time at your locations in the schedule. The time is based on the selected time zone of the location. If you change the time zone for a location, the time of scheduled services will automatically be updated to reflect the changes made. For example, if you […]
If the default schedule view only displays the hours your business is open, you can customize your schedule to display all hours. For more information on how to customize the schedule view, see Customizing the schedule individually per staff member. To display all hours from the schedule: In the top-right […]
To book multiple clients into an Appointment, you will need to go to the Select Clients heading in the Appointment wizard and add the new clients to the Appointment. For more information, refer to step 4 of Booking an Appointment.
In compliance with Australian and New Zealand laws pertaining to fair trade, taxes are included in the total price of each item when you select Australia or New Zealand as your business’s region. The subtotal displayed in your shopping cart is calculated with the taxes already included. For more information […]
New and existing customers must contact their merchant processor to apply for Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA). The following merchant processors do not accept these accounts: Paysafe QuickPay (formerly PayChoice) Pivotal New customers must inform their merchant processor during the application process to set up an HSA […]
When you set Auto-payments every to any option other than starting on the sale date, clients will be billed the full price of the membership on the day that they purchase the membership but will not have access to the membership until the date specified in the Auto-payments every selection. […]