How To Increase 5-Star Reviews For Your Personal Training Program

Last Updated on 29 May, 2025

If you’re a personal trainer or own a personal training business, five-star reviews aren’t just a nice bonus—they’re essential to your growth. Positive reviews build trust, boost your online visibility, and show prospective clients the real results your program delivers.

Let’s break down how you can get more 5-star reviews from your happy clients—and how WellnessLiving can help you do it effortlessly.

Why 5-Star Reviews Matter for Personal Trainers

The personal training industry is built on trust. When potential clients research your services, the first thing they’ll look for are online reviews. According to recent studies:

• 93% of consumers read online reviews before making a purchase.

• 87% of people use Google to evaluate local businesses, including fitness services.

• Businesses with more positive reviews rank higher in local search results.

In other words, your reviews are your reputation. More 5-star reviews mean more bookings, more revenue, and more loyalty.

Create an Exceptional Client Experience

You already help clients crush their fitness goals—now you need to turn those wins into testimonials.

Here’s how:

• Time your ask. Ask for a review right after a client hits a milestone, like losing 10 lbs, hitting a PR, or completing a training package. That’s when they’re most excited and ready to share their experience.

• Make it easy. Share direct links to your review platforms, such as:

• • Google Business Page

• • Yelp

• • Facebook

• Add a thank-you incentive. Offer a free session, exclusive merch, or a discount for clients who leave feedback. 

Pro tip: Train your staff to recognize those “review-worthy” moments, and empower them to ask for reviews on the spot. 

How to Encourage Clients to Leave Reviews Automatically

Let’s be real—remembering to follow up for reviews manually? That’s a time drain. Instead, let your software do the work.

With WellnessLiving, you can:

• Automate review requests via email or SMS after visits, achievements, or milestones.

• Track reviews from Google, Facebook, and Yelp in one dashboard.

• Showcase testimonials on your website and social media with just a few clicks.

• Filter reviews by location or staff for multi-trainer businesses.

The best part? You can personalize your messages to reflect your brand voice so it still feels personal even when it’s automated.

Responding to Reviews (Even the Not-So-Great Ones)

Responding to reviews shows that you care—and it can even turn a 3-star into a 5-star.

Here’s how to handle them:

• Thank your clients. A simple “We’re so glad you’re crushing it!” goes a long way.

• Celebrate their wins. Mention specific progress or goals they’ve achieved.

• Address issues gracefully. If someone leaves a negative review, respond publicly with empathy and a plan to resolve the problem, then follow up privately.

WellnessLiving makes this easy by letting you reply to reviews directly within your dashboard, saving time and maintaining professionalism.

Turn 5-Star Reviews into 5-Star Growth

Getting more positive reviews isn’t just about reputation, it’s about real business results. With the right tools and timing, you can turn everyday client success into long-term brand trust.

Ready to get more 5-star reviews and grow your personal training business?

👉 Book your free demo with WellnessLiving now and discover how we make reviews (and everything else) easier to manage.