WellnessLiving Health & Beauty Highlights – July 2026 (Version 26.74)

Last Updated on 14 July, 2026

Version 26.74 is a big one. CAASI is now fully agentic. Guest Passes turn clients into referrers. Booking for a partner, family member, or caregiver got simpler. Your online store is custom-branded.

Meet the next generation of CAASI

CAASI is getting a major upgrade. CAASI Chat Agent handles the whole request inside your website chat: booking treatments, joining waitlists for sold-out services, sharing purchase links for gift cards, retail skincare, or memberships, and checking account balances. Train it on your own policies, FAQs, and dos and don’ts so responses reflect your brand. Businesses running CAASI Chat today are capturing 32% more leads.

CAASI Phone Agent brings the same intelligent front desk to your phone line. It answers calls, handles questions, and books clients 24/7, including the prospect calling at 7 a.m. before you open and the peak-hour calls that would otherwise hit voicemail while your staff is with clients in the chair.

Grow referrals on autopilot with Guest Passes (coming soon)

Clients can now bring friends to educational classes, wellness drop-ins, and workshops with Guest Passes. Every guest is tracked automatically, the referring client shows up on the attendance list, and Marketing Suite nurtures the new lead from there. No ad spend, just clients bringing clients.

Track client journeys and save drafts in Marketing Suite

The recipients tab now shows a current step column and a lead stage column, so you can see exactly where every client stands in their journey. Sort by step, stage, or status, with hover previews on SMS and push content.

Draft Mode lets you save any automation while you’re still building it, and you can duplicate an existing automation as a draft. Nothing goes live until you say so.

Simplify bookings for connected clients

Booking on behalf of someone else just got simpler. Clients now pick the attendee at the start of the flow, so a couple booking massages together lands on the correct receipts, a mom booking a facial for her daughter lands on the right profile, and every appointment lines up cleanly at check-in.

You can also add up to five Secondary Contacts to a client account. A partner tracking a med spa treatment plan, a caregiver managing wellness appointments, or a family member now gets the same account and schedule notifications as the primary contact, instead of missing payment receipts and renewals.

Serve clients anywhere with Off-Site Locations

Mobile services, corporate wellness days, bridal showcases, pop-up beauty events: Off-Site Locations show accurate venue info throughout the booking experience while keeping revenue, payroll, and reporting tied to your primary location. Clients see the correct address, a working map, and directions in their reminders. They can even filter the booking widget to offsite sessions only.

Speed up front desk workflows

New Quick Auto Check-In settings give staff more control at busy front desks: how long results stay on screen (with separate timing for successful and failed scans) and whether staff stay on their current view after each scan instead of bouncing back and forth.

Personalize your online store

The new Customizable Store Widget lets you create multiple branded storefronts with unique colours, fonts, and product selections. A med spa can run one page for injectable packages, another for a retail skincare line, another for monthly memberships, and another for holiday gift cards, each one branded to match your site. A dedicated editor with live desktop and mobile previews shows exactly what clients see before you publish.

Deliver best-in-class booking, in their pocket

Clients on the Achieve App get the best-in-class booking experience powered by the latest React Schedule Widget, making it easier to book for family members, guests, and groups.

Simplify tuition management for beauty academies (coming soon)

If you run a cosmetology, esthetician, or barbering certification program, Tuition Plans replace manual semester billing. Build a complete installment schedule with registration fees and multi-enrollment discounts built in. Set a program cap, enroll multiple students under one paying account, and let mid-program joins pro-rate automatically based on your own rules. Every student gets an itemized receipt. Ready in time for fall enrollment.

Behind the build

Every feature in this release started as a conversation with a customer.

Since the last release, our team met with med spa owners, injectors, and skincare professionals at the Aesthetics Show in Las Vegas; barbers and shop owners at the Toronto Barber Expo; and dental professionals at the ODA Annual Spring Meeting in Toronto, marking WellnessLiving’s debut in the dentistry industry. Thanks to everyone who shared what’s working, what isn’t, and what you need next.

Keep it coming. Your feedback shapes the next release.

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Ready to explore Release 26.74?

These are the highlights. The complete Release Notes cover every feature, setting, and detail.

Three things to do right now:

1. If CAASI isn’t on your website yet, turn it on today.
2. Verify your email domain in Marketing Suite and activate one automation.
3. Turn on Guest Passes.

Know a business that could use WellnessLiving? Refer them and earn $1,500 when they sign on.

Not part of the WellnessLiving community yet? Book a free, no-commitment demo today.