Behind the Build: Meet the Customers Who Shaped Release 25.69

Last Updated on 2 October, 2025

Every WellnessLiving release is strengthened by the voices of real businesses—owners, operators, and staff who build with us. In Release 25.69, we’re thrilled to highlight eight customers whose feedback inspired tools that make booking friendlier, schedules smarter, and administration smoother.

Redesigned Appointment Booking Widget

📍 Fall City, WA – Visit SwimGuru

Hilary Popovich, Director of Software at SwimGuru, helped us reimagine family-friendly booking. SwimGuru operates a private pool in Fall City, WA and offers swim instruction for all ages and levels.

Hilary’s feedback centered on how booking often involves multiple family members (parent + child, siblings, etc.). The previous flow made bookers repeat steps or juggle multiple logins. She pushed for a streamlined flow where you can book for multiple people in one session, switch between members, and edit details without losing progress. Because of her input, we rearchitected the booking widget from the ground up—a more visual, mobile-first design that keeps clients moving forward, not backtracking.

Smarter Scheduling with the New Minimize Gaps Policy

📍 Washington, DC area – Visit Center Stage Athletics

Tina Peratino, owner of of Center Stage Athletics, specializes in personal training and fitness coaching. She lobbied for tighter scheduling logic because in her daily operations, small unusable gaps on the calendar were hurting revenue and client flow.

Tina’s real-world demands (e.g. back-to-back client sessions, limited buffer time) helped us refine the algorithm so that it hides time slots that would leave gaps too small for any service to fit. Thanks to her insights, the new Minimize Gaps policy helps ensure customers schedule in usable slots and staff stay fully booked.

Purchase as a Guest – Faster Checkout, More Conversions

📍 Spring, TX – Visit Social Dance Studio 45

Bobby Sims, Marketing Manager at Social Dance Studio 45, championed simplifying the store checkout path. The studio offers dance lessons across styles (ballroom, salsa, swing, etc.) and supports both beginners and experienced dancers.

Bobby flagged that prospective clients browsing for dance packages would drop off when forced to create a full account just to complete a purchase. He advocated that first-time buyers be able to checkout with minimal overhead—only the fields absolutely needed. That feedback directly shaped our guest checkout logic for the React Store widget. Returning users are recognized via email automatically (no password prompt), and afterward staff can send invitations to complete account setup.

Merge Duplicate Client Profiles – Now Easier Than Ever

📍 Leesburg, VA – Visit Five Peaks Yoga

Joel Gough and his team at Five Peaks Yoga in Leesburg, VA advocated for a more intuitive process to merge duplicate client profiles. When clients inadvertently register multiple accounts (perhaps using different emails), staff had to jump through many screens; historical classes, purchases, passes often remained segregated.

Listening to Joel’s team’s feedback, we redesigned the merge tool so that staff can initiate a merge quickly, confirm which profile to keep, and have all appointments, purchases, and passes migrate seamlessly. The extra profile is then removed—keeping clean, consolidated client records without lost data or manual reconciliation.

Flexible Auto-Charge Options: Weekly & Biweekly

📍 Illinois – Visit LifeSport Athletic & Tennis Clubs

Matt Gordon from LifeSport Athletic & Tennis Clubs flagged that auto-charging client tab balances only monthly or weekly was too rigid for his business model. His clubs often have members picking up small charges (snacks, equipment, retail) mid-cycle, and he needed tighter control on when those tabs are settled.

His feedback led us to introduce a biweekly autopay option. Now businesses can choose weekly, biweekly, or monthly cycles—making cash flows more predictable and reducing manual account chasing.

Set Staff Unavailability Across All Locations

📍 Charlotte, NC – Visit Carolinas Biofeedback Clinic

Melanie Berry and her team at Carolinas Biofeedback Clinic experienced headaches when staff who work across multiple locations tried to block time off—they had to repeat the same change at each location manually.

Following her request, we built a master “All Locations” toggle when marking staff availability/unavailability. Now a change made once can apply everywhere the staff member operates. This prevents double-bookings, streamlines schedule management, and ensures consistency across multi-site operations.

Thank you, Melanie, for your valuable ongoing contribution to making our product better!

Left Menu Sections Saved in Client Profiles

📍 Calgary, Alberta, Canada – Visit Inspired Swim

Zach Silverman and his team at Inspired Swim noticed a small but consistent annoyance: whenever a staff member flips between client profiles, the expanded menu sections (e.g. Attendance, Billing, Account) reset. That meant dozens of extra clicks per shift.

Zach suggested the system remember which sections were expanded and keep them open as staff toggle between clients. Because of this change, front-desk staff can stay in context, focusing on serving clients—not fighting with navigation resets.

Enterprise: Intro Offer Redemption Across All Locations

📍 Multiple Locations (Enterprise) – Visit Vertica Fitness

Katrina Wyckoff, owner of Vertica Fitness, a multi-location pole fitness brand, raised a key enterprise-level challenge: if a client redeems an “introductory offer” at one location, they shouldn’t be able to redeem the same offer elsewhere. Previously, promotions were location-isolated, risking duplication, revenue leakage, and inconsistent user experience.

Because of Katrina’s input, we built a consolidated Intro Offer redemption setting that, when enabled, enforces one-time redemption across all locations (with staff override capability). This helps protect your promotions, maintain consistent policies, and streamline enterprise offer management.

Thank You to Our Community

To Hilary, Tina, Bobby, Joel, Matt, Melanie, Zach, and Katrina—thank you for bringing your real-world challenges, grit, and detailed feedback to the table. Your insights helped us rethink flows, remove friction, and deliver tools that help businesses operate more smoothly and clients experience more delight.

Do you have feedback, stories, or pain points you want to see solved in upcoming releases? Let us know in the WellnessLiving Community Forum or reach out to support@wellnessliving.com.