Behind the Build: Meet the Customers Who Shaped Release 26.73
Last Updated on 26 May, 2026
Behind every great feature is a customer who knew exactly what their business needed.
Release 26.73 is built to win you more bookings at every moment that matters: how clients find you, how they schedule, how they check in, and how they bring friends through the door. Each new feature in this release started with feedback from a real business owner or operator. Here, you’ll meet the customers behind some of the most popular updates, and see how what they shared turned into something the whole community of wellness, fitness, and beauty businesses can use.
Guest passes to grow your base.
📍 Grand Rapids, Michigan — Visit Funky Buddha Yoga Hothouse
Cathy VanKuiken, Owner, and Carina Easley-Appleyard, Studio Manager at Funky Buddha Yoga Hothouse, built a studio known for high-energy hot yoga, a welcoming community, and a real commitment to accessibility. When a member wants to bring a friend to class, the door should already be open. Managing free guest visits by hand (tracking who was invited, what they’re eligible for, and when the invite expires) takes that openness away.
Their feedback helped shape Guest Passes in Release 26.73. You can now attach guest visits to any membership and let members send invites right from the Achieve App. You set the rules on eligibility, expiration, and frequency. Your members handle the rest. (Live now for gym visits, with classes coming soon.)
Priority booking for preferred clients.
📍 Hillsborough, Northern Ireland — Visit All Active Pilates & Physio
Andrea Lucas, Owner of All Active Pilates & Physio, runs a multi-location studio with a loyal core of members. She raised a question in the WellnessLiving Community Forum that resonated with a lot of studio owners: when a popular class fills up in minutes, the clients paying for top-tier memberships should be the ones who get a seat first. The post earned strong upvotes from the community.
Andrea’s feedback drove priority booking for top-tier clients. You can now give your best clients first access to classes, appointments, and events, and let them share that perk with family and friends. It’s a tangible reason for top-tier members to stay on a higher-tier membership or pass, and a built-in referral channel at the same time.
Faster auto check-ins for clients and staff.
📍 Claremont, California — Visit One Gen Gym
Mary Sadduq, Manager at One Gen Gym, sees what every busy front desk sees during peak hours: a line forming, a scan that gets blocked, and a staff member trying to figure out what to do while the next person waits. She wanted that figuring-out step to take seconds, not minutes.
Mary’s feedback drove a redesign of the auto check-in flow. When a scan is blocked, your team now sees the client’s photo, name, service, and block reason on one screen, plus a one-tap link to their profile. Successful scans auto-dismiss after 3 seconds, so the line keeps moving. Fewer interruptions for your team, faster service for your clients, all in the Elevate Staff App.
Pay-ready account statements with built-in invoices.
📍 Staten Island, New York — Visit Breakthrough Fitness
John Errichiello, Owner of Breakthrough Fitness, asked the Community Forum for a simple thing: an itemized account statement clients could actually read. Today, getting one usually means exporting a report, cleaning it up, emailing it over, and then chasing the payment separately. The post struck a chord, and the community got behind it.
John’s feedback shaped pay-ready account statements. You can now email a PDF statement with a live balance and a built-in payment link. No exporting, back-and-forth, or separate invoice. Your client sees exactly what they owe and pays right from the email.
Thank you for helping shape Release 26.73!
Every feature in this article started the same way: a customer took the time to share what would make their business run better. That feedback is what drives WellnessLiving forward, and Release 26.73 is the latest proof.
Want to help shape what comes next? Share your ideas in the WellnessLiving Community Forum or reach out to support@wellnessliving.com.
Want to join the WellnessLiving community and see what our tools can do for your small business or franchise? Book a free, no-commitment demo today!
