Behind the Build: Meet the Customers Who Shaped Release 68
Last Updated on 26 August, 2025
Every release at WellnessLiving is guided by feedback from real businesses—owners, staff, and teams who use our platform every day to serve their clients. In Release 68, we’re excited to highlight eight customers whose insights inspired features that make booking easier, scheduling smoother, and staff tools more powerful.
Guest Booking: Seamless First-Time Checkouts
📍 Smithtown, NY – Visit Soulful Living Center
Co-owner Rob Koenig recently brought his holistic healing center to WellnessLiving in May 2025, looking for tools that could help new clients book with ease. At Soulful Living Center, many first-time visitors come for energy work or workshops out of curiosity—so any barrier in the sign-up process risks losing them before they even walk through the door.
Rob’s feedback inspired our new Guest Booking option, which lets clients book or purchase without creating a password upfront. Businesses can enable or disable this setting and still capture key details for follow-up—making first visits fast, simple, and welcoming for curious newcomers.
Wait List Notifications: Keeping Clients in the Loop
📍 Charlotte, NC – Visit Carolinas Biofeedback Clinic
At Carolinas Biofeedback Clinic, director Melanie W. helps clients manage stress, pain, and trauma through advanced biofeedback and neurofeedback therapies. With a clientele navigating sensitive health challenges, clarity and communication are essential.
Before Release 68, clients removed from appointment wait lists weren’t notified—leading to confusion and missed opportunities to rebook. Melanie’s feedback prompted a new Wait List Cancellation Notification that alerts clients by email, SMS, or push whenever they’re removed from a wait list, whether manually or automatically.
Separate Check-In Controls: Smoother Kiosk Experience
📍 Grass Valley, CA – Visit Generations Health Club & Spa
At Generations Health Club & Spa, owner Wendy Quist serves a diverse community of members—many visiting for multiple services like gym sessions, classes, and spa appointments in a single day. But at the Self Check-In Kiosk, this created confusion: clients had to choose from several options, and missed selections meant failed check-ins and extra staff intervention.
Wendy’s feedback inspired separate check-in controls within Custom Business Policies. Businesses can now configure kiosk and staff attendance settings independently—keeping the kiosk simple for members while preserving flexibility for staff to check people in early or manage classes behind the scenes.
Staff App Toggle: View Only Business Hours
📍 Jackson, MS – Visit Jax-Zen Healing Arts Center
At Jax-Zen Healing Arts Center, founder Jina Daniels blends Reiki, yoga, and creative practices to help clients find balance and self-discovery. While managing schedules in the Staff App, she found the 24-hour view cluttered and hard to navigate during off-peak hours.
Jina advocated for a solution on the WellnessLiving Community Forum, leading to the new “Only display business hours” toggle in Release 68. Staff can now filter out closed hours in the mobile schedule view, mirroring the web app and making calendars cleaner and easier to manage.
SMS Blasts: Smarter Messaging for Shared Phone Numbers
📍 Oviedo, FL – Visit Songbirds Music, Art & Dance Center
Jillian Marini of Songbirds Music, Art & Dance Center knows how important clear communication is for families—especially when multiple children share the same parent’s contact information. While email blasts already had an option to avoid duplicate messages, SMS blasts did not, sometimes leading to parents receiving multiple identical texts.
Jillian flagged this gap and inspired the new “Send to each profile for clients who share a phone number” toggle in QUICK Contact. Businesses can now choose whether to send one text per family or per profile—reducing redundancy and improving the client experience. Jillian also contributed to Release 67, and we’re grateful for her ongoing feedback in shaping the product.
Task Management: Now in the Elevate Staff App
📍 Cornwall, UK – Visit HIT35 Bootcamp
For Ali Hitch, owner of HIT35 Bootcamp, running high-energy group sessions means staying on top of dozens of moving parts—client follow-ups, program updates, and team tasks. Until now, tracking these to-dos on the go required juggling between systems or waiting until he was back at a computer.
Ali upvoted and commented on this idea in the WellnessLiving Community Forum, helping shape the addition of Task Management to the Elevate Staff App. Staff can now create, edit, and track tasks directly from their phones, with real-time notifications and client profile integration—keeping everyone organized and accountable.
Week View: A Better Way to See Your Schedule
📍 Baltimore, MD – Visit Embody Pilates & Wellness
At Embody Pilates & Wellness, owner Jodie Gordon and her team manage a full calendar of private sessions, group classes, and specialized programs. But in the Elevate Staff App, viewing schedules one day at a time made planning difficult—staff had to scroll endlessly to understand their week.
Jodie’s team flagged this pain point, leading to the new Week View in Release 68. Staff can now toggle between daily and weekly views, quickly scan their schedule, and jump into any day with a tap—making time management far more efficient.
Thank You to Our Community
To Rob, Melanie, Wendy, Jina, Jillian, Ali, and Jodie—thank you for sharing your experiences and helping us build tools that better serve the wellness community. Your feedback fuels every release, and we can’t wait to see what you inspire next.
Have feedback or an idea for a new feature? Let us know in the WellnessLiving Community Forum or reach out to support@wellnessliving.com.
