Customer Spotlight: Drop In Dance Winnipeg
Last Updated on 2 April, 2026
A welcoming, come-as-you-are dance community that makes it easy to join a drop-in class or commit to a full series that builds toward a recital.
1. Introducing Drop In Dance Winnipeg
Led by Maria Grant, Drop In Dance Winnipeg is a dance studio in Winnipeg, Manitoba that offers both flexible drop-in classes and structured programming. As Maria shared, they run “a pretty robust schedule of adult dance series that end in essentially a recital,” alongside youth programming that also culminates in a recital.
They also support studio space usage, with a need to manage room scheduling and rentals alongside an active class calendar.
2. Why They Chose WellnessLiving
After exploring lots of different providers over the past several months, Maria decided it was time to move on from Arcata, where ongoing issues were impacting both staff workflows and customer experience.
The biggest pain points were reliability and unexpected billing behavior: “I’ll set an intro pass, I’ve set it not to renew, but it does renew… and then the customer’s charged when they’re not expecting to be charged.” That meant more refunds, more frustration, and lost processing fees. She also described staff access problems that kept resurfacing: “Every other week, there’s something at the front desk that they don’t have access to that they used to have access to.”
For Maria, WellnessLiving represented a chance to get back to stable, predictable operations, with a setup designed to be “set it, forget it.”
3. What They’re Building
With WellnessLiving, Maria’s focus is on creating a smoother client journey and reducing the amount of manual admin required to run series, drop-ins, and rentals. During onboarding, the team mapped out a plan for:
- Cleaner registration, waivers, and contracts, with everything stored directly on the client profile so clients can access and sign from anywhere.
- Series setup that fits how Drop In Dance Winnipeg runs programs, including options for clients to register for a full session, or (if needed) splitting programs so clients can enroll in the first half or second half without staff manually adding them to each class.
- Space booking and rental management using assets (Book a Spot) so rooms can be assigned to specific services and also booked separately when available.
- A smooth transition from Arcata, including data migration and a clear contingency plan if stored payment methods can’t be transferred.
To support true mobile-first self-service, Maria also opted to add a branded Achieve app, so clients can handle registration, waivers, and purchases directly inside Drop In Dance Winnipeg’s app experience.
4. What Success Looks Like
Success for Maria is a platform that runs consistently in the background while her team focuses on the studio community. That means no surprise renewals, fewer refunds, stable staff permissions, and an easier way to manage a schedule that includes drop-ins, recital-based series, and rentable spaces.
As she put it early on, she’s “excited to get all set up and switched over,” and she’s already planning ahead with dedicated staff training so her front desk can confidently support clients as the studio transitions to WellnessLiving.
Excited to see where the Drop In Dance Winnipeg journey is going? You can follow them on Instagram or Facebook!
Want to see what WellnessLiving can do for your dance studio? Book a free, no-commitment demo today!
❓ Dance Studio Growth and Flexible Programming FAQs ❓
Offer low-commitment classes that remove pressure from long-term enrollment. Flexible formats help beginners try dance without fear of failure. Supportive instructors and small class sizes improve comfort levels. Welcoming environments encourage first-time participation.
Pay-as-you-go pricing appeals to clients with busy or unpredictable schedules. Class packs and memberships can provide additional flexibility and savings. This model reduces barriers to entry for new clients. Flexible pricing supports higher trial and conversion rates.
Create consistent class schedules so clients see familiar faces regularly. Encourage interaction before and after classes to build relationships. Community events and workshops also strengthen connections. A strong culture can form even without contracts.
