Customer Spotlight: Unchained Athletics
Last Updated on 17 March, 2026
A community-first training facility focused on making coaching, classes, and nutrition more accessible, with less friction for members.
1. Introducing Unchained Athletics
Unchained Athletics is a training facility built around results-driven coaching and a flexible member experience. As the owner, Eddy, shared their three main service pillars are classes, so small group classes, personal training, and nutrition, supported by an expanding Open Gym offering.
Members can choose drop-ins, class packs, and unlimited memberships, plus personal training that begins with an assessment before clients are matched with the right coach. On the nutrition side, clients start with a consultation and can add meal planning and follow-up sessions, creating a clear pathway from first visit to ongoing support.
Beyond day-to-day training, Unchained Athletics also runs seasonal pop-ups like weekly workouts in the park, and offers retail items such as “t-shirts, mugs” for in-studio pickup.
2. Why They Chose WellnessLiving
Coming from Mindbody, the Unchained Athletics team wanted a system that feels easier for both staff and clients, while removing the small blockers that can add up in a busy operation. Eddy called out that with Mindbody, people need to have an account just to sign up, which added barriers for community events and pop-ups.
They also needed better operational guardrails, especially for scheduling personal training. Eddy noted that in Mindbody, when the schedule was already full, it didn’t really give a prompt, meaning another session could still get booked when the gym was at capacity.
For Unchained Athletics, having that kind of protection inside WellnessLiving will be huge. Another key win was reducing manual admin. Eddy explained that with Mindbody, late cancellation charges required constant hands-on work, while WellnessLiving can handle those charges automatically.
3. What They’re Building
With WellnessLiving, Unchained Athletics is setting up a streamlined experience across classes, appointments, passes, and memberships, all designed to match what they already run today while making it easier to manage and access through the app.
They are prioritizing: seamless client self-booking for classes, controlled booking rules for personal training so sessions are coordinated by coaches, Open Gym credit tracking, and a cleaner flow for pop-up programming.
They are also planning a full data migration from Mindbody, including client data, attendance history, and retail products, so everything maps cleanly into their new setup. To avoid unnecessary costs, they decided not to migrate stored credit cards, since Mindbody charges for that, and instead will update cards naturally as they see clients in person.
4. What Success Looks Like
For Unchained Athletics, success with WellnessLiving means delivering a simpler, more modern member experience without sacrificing the complexity of their offerings. They want members to be able to easily find and book services in the app, receive notifications for new pop-up classes, and for staff to spend less time on manual tasks like enforcing cancellation penalties and monitoring scheduling conflicts.
As Eddy put it, “the plan ahead feels super straightforward and the team is excited to bring everything together in one place.”
Want to see how WellnessLiving can help your gym or fitness studio streamline operations? Book a free, no-commitment demo with us today!
