Find Out Why Mariana Tek Clients Are Switching Software
Last Updated on 24 June, 2024
Mariana Tek is a business management software for boutique fitness studios. It promises an all-in-one solution.
Mariana Tek’s software was designed by fitness boutique industry experts, and their primary selling points include helping clients increase revenue and boost member satisfaction. Features include marketing automation, customer satisfaction management, operations integrations, and more.
As comprehensive as this solution seems, clients tell a different story via online Mariana Tek reviews. Check out these reviews to better understand why Mariana Tek clients are unhappy.
Issues With Software Reliability
Mariana Tek is meant to help manage many parts of your business, so reliability is crucial. Yet dissatisfied clients struggle with glitches and unreliability.
One studio owner named Melissa L. said it takes her at least 15 minutes to check in a full class. Refreshing the system doesn’t help. This, and in-studio credit card processing issues, negatively affect the customer experience.
“I wish the leadership team and engineers would come to my studio and try to check in a full class in under 15 minutes. It wouldn’t happen! And don’t try to refresh the system — oh god — you’ll never get back,” she said.
When she needs to process a credit card transaction, the software is unreliable. “There are about five point-of-sale pages to jump through and you’ll likely get stuck on pages that won’t load. You cannot swipe cards — you have to enter them manually,” Melissa said.
One customer named Ashton V. was wholly dissatisfied with the UX on the administrative side. “This is just an undeveloped software that overpromises – everything is more difficult on this software,” they said.
The negative experiences don’t end there. According to multiple users, Mariana Tek support does little to help them with these constant issues.
Users Report Bad Experiences with Customer Service
An all-in-one business management solution like this demands solid customer service. Based on customer reviews, it appears that Mariana Tek support may not always provide clients with the help they need when they need it.
For example, many fitness studios are busy on weekends, so 24/7 customer support is ideal. However, several clients complained about a lack of support, citing no live chat, unreliable phone support, slow responses, and no support at all on weekends.
“Support is terrible. It’s basically email in a chat interface. No live chat or phone support. They take forever to respond and are gone on weekends,” said one customer named Brandon. “Something that would take a five-minute phone call to fix takes days or even weeks to solve. The support staff doesn’t know what they are talking about. All they do is direct you to the help articles. They don’t actually do anything for you or go the extra step to make sure your problem is fully solved,” he continued.
Another business owner named Ashton V. attested to this lack of support, saying there is “no customer service — you have to email any time there is a problem and there are tons.”
With this dearth of support, the negative reviews on Mariana Tek’s Google Business Page are no surprise.
Poor Star Rating on Mariana Tek’s Google Business Page
These Mariana Tek reviews reiterate the same problems outlined above, unresponsive customer support and constant glitches.
One fitness coach named Shelby McNealy said, “Scheduling your studio’s sessions each month takes forever. When you need help the only way you can reach someone is via chat or by scheduling a phone call for a future date. No way to get real-time help on any issue. And there are a lot because the system glitches nonstop.”
A second reviewer named David Bergeron agreed. “Support follow-up time needs a lot of work.” They added that Mariana Tek has “continuously provided excuses and not taken ownership for their system errors or their team’s errors.”
No software is perfect, but it’s your provider’s responsibility to ensure you receive support in a timely manner.
Wellness Living’s All-In-One Solution
Poor customer support can compound your frustration as you struggle with software. At WellnessLiving, we’re dedicated to 24/7 customer support, personalized help, and fast response times. Our software is easy to use, but we’re always here to support you if you have difficulties.
We also conduct quality assurance to prevent significant downtime, bugs, and glitches from disrupting your business. It’s this kind of solid support that keeps our customers happy.
Lisa Alexandra, founder of The Aura House, is one of those customers. She says stumbling upon WellnessLiving, “Felt like a sign. The value, distinctive features, and user-friendly approach have provided the stability I’ve been looking for.”
Find out how WellnessLiving can help your business grow. Book your no-commitment demo today.
* Mariana Tek is a trademark of Xplor Technologies, and is not affiliated with WellnessLiving.
