Find Out Why Super SaaS Clients Are Switching Software
Last Updated on 27 August, 2024
Super SaaS is an appointment scheduling software that also offers payment and website integration solutions.
However, as more business owners share their experiences through Super SaaS reviews, it seems that users are not completely satisfied.
From a less-than-smooth setup to interface issues, Super SaaS reviews demonstrate how dissatisfied clients are with the software. Keep reading to find out more.
Owners Report User Interface Issues with Super SaaS
The most common complaints in Super SaaS reviews are interface related. One business owner, David G., suggested the user interface was slow and outdated.
“Arranging an appointment is a slow, difficult, and frustrating experience for the user,” he explains.
Given the issues he faced, David also suspects Super SaaS only got programmers to review the interface instead of actual users. “The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and simplicity above all… usability is light years behind,” he says.
In his review, David also discusses the customer-facing interface, reporting that some fields obstructed others, creating a clunky user experience.
“The responsive mobile interface (the only one most customers will ever use) is even worse,” he confirms. “Just try a regular, basic operation like adjusting the hour of your appointment… Customers have to type the hour but can only do so when the unusable and redundant mini calendar for the date does not obstruct the hour field,” he continues.
A poor user experience like this can potentially harm client retention or discourage new clients from trying out your business. Unfortunately, some users only seemed to discover this after enduring the complicated initial setup.
Business Owners Report a Challenging Software Setup Experience
The Super SaaS setup process was daunting for many business owners. Reportedly, endless tabs within tabs made navigation a challenge.
One user, Ethan P., claimed the setup was so confusing that it affected his ability to navigate the software.
“The setup was sort of confusing,” he says. “There are a lot of links within tabs within pages. Sometimes I couldn’t remember how to get back to the page I had been on before.”
He felt the lack of tutorials and support complicated things to the point that he was unaware of some features and also said Super SaaS needed a visual update. “Video tutorials showing you how to navigate the configuration process would go a long way. I was even missing certain features because I didn’t realize they were there. Also, the layout feels very Windows 2000… It looks out of place on my modern website.”
As a result, he likely wasn’t able to use the software optimally. Using your business management software to its full potential should be simple.
WellnessLiving Provides an Easy-to-Navigate Software for Owners & Their Clients
WellnessLiving is centered around user-friendliness. With reliable features and excellent uptime, you can count on us to provide a consistently positive experience for your clients. Our software also makes booking and scheduling a breeze.
Dani Howard, owner and CEO of The Salt Room Wesley Chapel and The Room & Sauna loves how WellnessLiving simplifies key processes for her team and clients.
“WellnessLiving is a complete win-win for our business. Our clients love it, and it’s a huge relief for me knowing that my staff have all the tools they need to excel in their roles. It’s intuitive to learn, easy to use, and simplifies the booking and payment process,” she says.
Ready to grow your business and serve your clients with a smooth solution? Book your no-commitment demo today.
* Super SaaS is a trademark of Super SaaS B.V., and is not affiliated with WellnessLiving.
