Customer Spotlight: Live Well Holistic Health Center
Last Updated on 26 March, 2026
A holistic, appointment-based practice focused on making care easier to book, manage, and grow.
1. Introducing Live Well Holistic Health Center
Based just outside Philadelphia, Live Well Holistic Health Center is an established holistic health practice built around appointment-based services. Owner Traci Orimenko has been working with online scheduling for well over a decade and knows exactly what a smooth client experience should feel like, both for clients booking online and for the team delivering services day to day.
As Traci put it, she’s “really good with systems,” and she’s ready for a platform that supports the way her practice actually runs.
2. Why They Chose WellnessLiving
Traci’s decision to move to WellnessLiving was driven by one core issue: her previous system, Vagaro, repeatedly offered appointment times that should never be available, creating daily disruption for both staff and clients.
“The main reason is because when someone goes to book, the system offers times it shouldn’t offer… and then it totally jacks up our schedule,” Traci explained. “It happens all day, every day.”
Before Vagaro, Live Well used Schedulicity for years, and Traci loved how it “grew as we grew.” But after changes to that platform, she found herself stuck with a system that felt clunky and unreliable. Even the process of evaluating alternatives became exhausting: “Interviewing different companies got really overwhelming because none of the scheduling systems are simple… They all do so many things.”
In a space where robust platforms (including well-known options like Mindbody) can feel like a lot to take on, Traci was looking for the right balance: modern tools that still protect the schedule, support growth, and don’t create more work. WellnessLiving’s Smart Scheduling was a key differentiator because it directly addresses the booking logic issues that were costing her time and client goodwill.
WellnessLiving had all the features she was looking for and even more built-in tools to help her succeed, like:
- SMS and email marketing
- client management profiles
- AI front desk agent
- loyalty and rewards programs
- secure payment options
3. What They’re Building
Traci is approaching her WellnessLiving setup with intention, aiming to “maximize our usage of WellnessLiving” and get the foundation right before going live. Rather than rushing, she wants to be “really thorough in the setup” because she knows it will make things “so much easier for us in our regular lives.”
Live Well is migrating from Vagaro, and accurate history matters. Traci relies on historical attendance and visit records, not only for internal context, but to respond to frequent insurance requests: “I get calls all the time from insurance companies wanting to know if someone is our customer? And I need to be able to quickly reference that for them.” During onboarding, she asked to bring over as much history as possible (ideally more than a decade) so client records remain complete and searchable.
She’s also excited to finally use the tools she’s been missing or avoiding, including “all the extra stuff it can do for me with marketing,” and potentially building packages in a way she hasn’t used in past systems. Because she knew early on she’d be leaving Vagaro, she intentionally didn’t invest energy in setting up advanced features there: “There’s a lot of things we’re gonna want to set up from scratch.”
And like many small business owners, Traci is doing it all. As she said, “I am the IT team, and the marketing team, and the accounting team,” which makes a streamlined, reliable system even more critical.
4. What Success Looks Like
For Traci, success with WellnessLiving starts with a schedule that stays clean and predictable. No surprise appointment slots, no manual follow-up calls to move clients, and no daily chaos created by the software. From there, she’s focused on building a more complete operational setup that supports growth, including client self-booking that matches real availability, stronger marketing capabilities, and flexible packaging options.
Most importantly, she’s defining success as a smoother day-to-day for both clients and staff, built on a system she can trust. With a thoughtful onboarding plan, a thorough migration, and Smart Scheduling at the center of the transition, Live Well Holistic Health Center is setting itself up for a more efficient next chapter.
You can follow their journey on their Instagram. Ready to see how WellnessLiving can transform your wellness studio? Book a free, no-commitment demo today!
