Customer Spotlight: Achieve Therapy and Fitness
Last Updated on 1 April, 2026
A more progressive member experience, with online purchasing, smarter scheduling, and simpler billing.
1. Introducing Achieve Therapy and Fitness
Led by Rivky Michelle Ellis and her team, Achieve Therapy and Fitness is a full-service gym offering traditional open-gym access (free weights, machines, and cardio), a robust schedule of fitness classes, and personalized support through personal training and Stretchology (stretching and flexibility-focused sessions).
Members can choose from a variety of membership types, including single, youth/student, couple, and family memberships, plus senior options. Achieve also supports members who come in through reimbursement programs like SilverSneakers, OnePass, RenewActive, and Silver&Fit, with access rules that vary by plan.
2. Why They Chose WellnessLiving
After 10 or 11 years on ShapeNet, Michelle described their current setup as “a little archaic,” especially around billing and online sales. The biggest pain point: “We don’t really have a good way for folks to purchase online. It’s not on our website,” which meant memberships and packages were often handled over the phone or, preferably, in person, so clients could sign forms.
WellnessLiving stood out as the more modern solution. Michelle shared she was excited to work with a platform that felt “more progressive,” and that would finally allow Achieve to put purchasing and paperwork into a smoother, client-friendly online flow.
For Archive Therapy, the software tools that mean the most are:
- easy online booking
- automated marketing
- customised digital forms
- advanced reporting
- staff management app
3. What They’re Building
As they get set up, Achieve is focused on creating a cleaner, more self-serve experience for members while keeping the operational details that matter to a gym. That includes building out classes (standard and premium), appointments for training and Stretchology, and packages like 10-class passes and small-group training options.
They’re also prioritizing the essentials that will modernize daily operations: online purchasing, digital intake and health history forms, and liability waivers built directly into the client journey.
As Michelle put it, having forms attached to the client account and required before booking is “perfect.” Behind the scenes, the team is planning a careful migration of client and membership data, including family relationships, attendance history needed for reporting, and potentially reactivation outreach for past members.
4. What Success Looks Like
Success for the Achieve team means confidently moving off their old batch-billing constraints, enabling members to complete purchases and forms online, and ensuring the right data comes over so they can keep up with visit reporting and member eligibility requirements.
Most importantly, Achieve wants a system that supports where they’re headed next: a streamlined, modern experience for clients and staff alike, backed by reliable scheduling, payments, and self-service tools that help the business run smarter every day.
Want to see the same kind of growth for your fitness studio? Reach out today for a free, no-commitment demo!
❓ Therapy & Fitness Business Growth FAQs ❓
Offer integrated programs that address both physical recovery and fitness goals. Coordinated services provide a more complete client experience. Clear communication between practitioners improves outcomes and consistency. This approach increases both client satisfaction and retention.
Start with a detailed assessment of health history, goals, and limitations. This helps create safe and personalized program recommendations. Clear onboarding builds trust and sets expectations early. Strong intake processes improve long-term client success.
Use shared client notes and progress tracking across all services. This ensures each practitioner understands the client’s current condition. Consistent communication helps avoid conflicting recommendations. Continuity supports better results and client confidence.
Package sessions into structured programs that include both services. Bundled pricing simplifies decision-making for clients. Membership options can encourage ongoing participation. Flexible pricing supports both accessibility and revenue stability.
Standardize service protocols and staff training across the team. Use systems to track client progress and service consistency. Maintain clear communication as the team grows. Structured operations help preserve quality during expansion.
