Find Out Why ClubRunner Clients Are Switching Software
Last Updated on 5 September, 2024
ClubRunner is a membership management and communication solution. Originally designed for Rotary clubs, ClubRunner now serves non-profits and a range of other organizations too.
Some of their main features include online payment, a mobile app, and member success tracking. Their website focuses on helping customers boost web presence, engage members, improve communication, and grow their business.
However, more and more users are sharing their negative experiences with ClubRunner’s customer service and user interface.
Don’t just take our word for it. ClubRunner reviews tell the real story of users’ experiences with the software.
Users Report That ClubRunner’s Interface Isn’t User-Friendly
The software solution you choose for your business should help you retain current clients and attract new ones. The ultimate purpose of this type of software is to make running your business easier.
Imagine a software that instead, is glitchy and frustrates clients, potentially to the point where they cannot conveniently access your business and services from a mobile device.
Unfortunately, several Apple and Android users find the platform clunky. One user, under the username Crisco Luv, says “Club Runner online is mediocre. The app dumbs it down further to the point that it’s honestly worthless.”
Another user, Chuck Young, simply says the app “keeps failing to launch,” while Justinn Jones calls it “less than ideal.”
Business Owners Report Slow Response Times on ClubRunner Software
On the business owner side, one user named Gerald tried ClubRunner to manage his Rotary club. This is what the software was originally designed for. However, Gerald often encountered functionality issues.
He also claims that ClubRunner customer service is slow to respond to both questions and formal help tickets. As a result, he says it was difficult to get help with the frequent issues he and his clients had with the software.
Since Gerald primarily serves senior citizens, he also feels the platform needs to offer tutorials to help users navigate and perform basic tasks.
“Response time to key/mouse strokes is slow at times,” he explains. “Response time to tickets and requests for help needs significant improvement. Soon! Training videos for the technology-challenged and seniors might be helpful.”
No matter who your clients are, your business needs a speedy and reliable solution that’s backed by solid customer support.
Users Report Several Issues on App Store
On the client side of things, ClubRunner’s mobile app is one of its primary selling features. Unfortunately, numerous users and business owners found the app unreliable, buggy, and lacking in much-needed updates. They discovered that the app crashed often, causing disruptions even as they tried to perform basic tasks.
One user, under the username MiramichiEyeGuy, said it was “unstable” and “crashes a lot.” Another user, with the username Maxi444, added that it had “many major bugs found by users, not by their development team.”
Releasing updates to fix common issues, add necessary new features, and improve the overall customer experience is a must for any worthwhile business management software.
WellnessLiving’s Customer Experience is Our Top Priority
At WellnessLiving, your experience is what matters most. We provide a range of powerful, user-friendly features to help you run your business, from easy online booking and marketing automation to attendance tracking and on-demand virtual classes.
Our Achieve Client App is a customer favorite. This mobile app provides convenient, real-time booking and scheduling, virtual training solutions, and more.
If you ever have questions about the app or any of our features, the customer support team is always here to help.
Deanna Green, the owner of Shambhala Yoga & Dance Center, experienced this support firsthand when she brought her business over to WellnessLiving.
“At first, we were nervous transferring over years of data, but we trusted WellnessLiving and our onboarding specialist took us through each step,” said Deanna. “We felt supported the whole time and were provided with milestones and check-in dates to ensure the transition was on schedule.”
As a business owner, you have to invest time and money into a powerful business management solution. Therefore, you deserve a customer support team that helps you use the solution optimally, cares about your success, and caters to your clients’ needs.
It’s time to give your clients the mobile app and features they deserve. Book your free demo today.
* ClubRunner is a trademark of ClubRunner, and is not affiliated with WellnessLiving.
