Find Out Why Jackrabbit Online Management Software Clients Are Switching Software
Last Updated on 27 August, 2024
Jackrabbit online management software serves a wide range of businesses in spaces like dance, cheer, gymnastics, and swimming instruction. Features include seamless billing and payment, online booking, class management, student skill tracking, and reporting.
The company prides itself on user-friendly software and serving businesses in 36 different countries. Jackrabbit dance software reviews tell a different story. Some customers shared negative experiences with the software specific to their location, while others found it difficult to navigate.
Users Report That Jackrabbit isn’t Compatible with UK Businesses
Despite serving customers globally, one business owner, Maxine G., found Jackrabbit wasn’t quite ready for the UK market. She pointed out a payment issue. The software showed prices in dollars instead of pounds, causing confusion for both her and her clients.
“It is not compatible with the UK way of working and not at all compatible with UK banking, leaving customers irate and upset,” Maxine says. “Everything was shown in dollars.”
She also had issues with attendance tracking. “The date was the wrong way round for UK use,” she says. The month was shown before the date. For example, May 2 would be shown as 5/2/2024 instead of 2/5/2024. This resulted in students being incorrectly marked absent.
“The registers worked in reverse (marking them as absent rather than as present),” Maxine explains. Additionally, “billing was complicated.” She understandably described Jackrabbit as, “not fit for use in the UK yet.”
This wasn’t the only area where the software reportedly created confusion.
Some Users Report that Jackrabbit Dance Software Has a Complicated User Interface
Jackrabbit dance software aims for user-friendliness, allowing instructors and business owners to focus on teaching rather than administrative tasks. However, many struggled with basic functions.
One user, Amy M., found the interface cluttered, making simple tasks needlessly complex. She claims excessive details and reports add to the confusion and she often had to contact customer support for help.
“There are so many things, drop downs, and sections to click on to make one basic thing happen,” Amy explains. “It’s overwhelming due to the variety and number of details always on the screen. Some tasks take two to three steps to accomplish.” She also called the interface “congested with many reports, graphs, statistics, and numbers.”
Some Business Owners Report that Jackrabbit Has a Difficult Payroll System
Another aspect of business management software that demands simplicity is any finance-related features. However, users found Jackrabbit’s payroll system confusing.
One user named Danny M. found it difficult to work with the payroll system. He wished the software simply calculated pay based on class duration to avoid the need for manual entry.
He also had trouble navigating student transactions and explained that refunds were especially tricky.
“The payroll system is difficult,” he says. “It would be easier if pay was calculated based on the class times to avoid entering times in. Additionally, there is no real setup for students to pay for drop-in classes. Lastly, the transaction area can be cumbersome especially when dealing with refunds.”
These issues could frustrate both students and staff, all of whom are critical to the success of your business.
Another user, Leah S., experienced similar obstacles when she tried to apply discounts to client transactions. “There were several issues with money and payment,” she explains. “We wanted to be able to automatically apply discounts only to certain clients, but we couldn’t.”
These payroll and payment hiccups could leave clients and staff questioning a business’ trustworthiness.
WellnessLiving’s Reliable All-In-One Management Software
At WellnessLiving, we understand your need for a solution that makes running your business easier. We also empathize with the challenges you may have faced with other software providers.
Here’s what Tasha Brooks, a Yoga Den franchise owner, had to say about WellnessLiving. “It’s incredibly user-friendly, catering to both owners and students. Whether it’s scheduling or booking classes, having a system that enhances user experience and drives more revenue and clients into your business is crucial, and WellnessLiving excels at it.”
From seamless payroll, payments, and class scheduling to a user-friendly interface, we’re here to support your business and its growth. We even serve UK businesses! Book your no-commitment demo today.
* Jackrabbit is a trademark of Jackrabbit Systems, Inc., and is not affiliated with WellnessLiving.
