Find Out Why Vagaro Clients Are Switching Software
Vagaro is a comprehensive management solution for wellness, fitness, and beauty businesses. They offer a range of features to manage online booking, branded apps, payroll, and more. According to their website, their primary goals include helping clients increase website traffic, bookings, just to name a few.
With such a promising lineup of features, what could be causing Vagaro software clients to switch software? Check out these reviews to better understand the customer experience and software problems that encourage clients to seek another solution.
Users Report Vagaro having Slow Software
Slow software can negatively impact a business. With Vagaro software, some of the biggest issues are slow loading times on the point-of-sale and booking platforms. This means slow checkouts, booking problems, and a poor in-studio customer experience.
As one retail user put it, Vagaro’s “features do not outweigh how it bogs down your business. It creates lines up front because checking out is such a problem.”
“The software is slow, buggy, and we had multiple problems with it,” they continued. “After repeated calls to customer service they blamed it on our internet service, which I upgraded with no change. I called back, and they blamed my computer. I upgraded the memory, but continued to have issues.” Instead of taking accountability for buggy software, Vagaro repeatedly told the client the problems were caused by something on their end.
When these issues arise, customer service is crucial. Yet, when clients turn to Vagaro customer service, they receive little to no support.
Users Report Vagaro has Unsupportive and “Argumentative” Customer Service
Vagaro’s website promises 24/7 customer service, 95% satisfaction, and answers to most calls within three minutes. However, users describe Vagaro’s customer service as unhelpful at best and argumentative at worst.
One user canceled her subscription in January 2022 because of constant software bugs. She was still being charged in April and said it took much longer than three minutes to speak with phone support.
“They continue to bill me monthly, even after repeated attempts to get them to stop. Customer service takes an hour to get through to a person and they are not helpful,” she confirmed.
Another user agreed that customer support wasn’t helpful. She canceled Vagaro after repeated issues with their EMV card reader and had an infuriating experience.
“This company is the ultimate epitome of a wolf in sheep’s clothing. They seem very friendly and competent until you have an issue and decide you want to cancel.” She also said customer support is “argumentative and hostile once you inform them of their system and products being defective.”
Yet another user couldn’t reach Vagaro for help getting her final payment. She and her former employer (who used Vagaro for payroll) contacted support for two weeks with no resolution.
“No one has been able to help or correct this issue, and we’ve been brushed off every time. It has been two weeks. My only other option is to take legal action as Vagaro is illegally withholding funds,” she explained.
These are some of the most concerning problems with Vagaro. Unfortunately, these users weren’t the only ones to experience financial troubles with the software
Users Report Unexpected Charges & Fees
Is Vagaro safe? Unexpected charges and fees leave clients wondering. Plus, software glitches have caused lost funds and damaged small business reputations.
A small business owner said one of her customers was triple charged. She also had missing funds from transactions that the point-of-sale terminal marked as complete but didn’t process. This means she loses track of gratuities and gift card usage, too.
After weeks of reaching out for customer service help, she resorted to legal action. “I will be calling my lawyer tomorrow morning if I can’t get the help. My whole town basically thinks we are stealing customers’ money right now,” she said. One of her customers was “charged three times totaling $773, and is so angry that she posted about it on Facebook,” harming the image of this user’s small business.
The unexpected charges don’t stop there. A salon owner shopping for solutions was charged $90 for one month of membership, although she only signed up for a trial. Vagaro refused to issue a refund.
“After spending more of my time on calls and emails, they said they wouldn’t refund anything. How in the world would I actually consider their software if this is how they treat potential customers?”
Users Report Buggy Software
With these serious issues, it’s no surprise that users are fed up Vagaro’s software. Software bugs forced one business owner to cancel his service. To his surprise, he didn’t get a refund.
Vagaro took payment for a “subscription to a buggy service,” he said. “When I canceled the subscription, they locked my account despite me prepaying for a month. They then send an email saying there will be no refund. Just plain out fraud,” he continued.
Not only do clients not get help with software issues, but they’re punished with fees when they understandably want to cancel.
WellnessLiving’s High-Quality All-in-one Software
Finding and switching to the right business management software is a huge undertaking. That’s why at WellnessLiving, we’re dedicated to stellar customer support to ease the transition and help you optimize every feature.
We’re also committed to providing smooth-running software you can rely on. Satisfied customers can attest to that.
“We gained a lot more control over the client and class experience, from seamless scheduling and booking to hassle-free payments and communication,” says Tasha Brook, a Yoga Den franchise owner.
Lisa Alexandra, founder and creative director of The Aura House agrees. “For a company dedicated to seeing your business grow and supporting your journey, WellnessLiving is the place to be,“ she says.
You deserve reliable software from a team that has your back. Book your commitment-free demo today.
* Vagaro is a trademark of Vagaro, Inc., and is not affiliated with WellnessLiving.
