Customer Spotlight: The Way to Healthy Living
Last Updated on 20 March, 2026
A community-focused fitness studio creating a simpler, more seamless client experience from booking to attendance.
1. Introducing The Way to Healthy Living
Led by owner Selina Uglow, The Way to Healthy Living is a fitness studio that offers a mix of classes, events, and book-a-spot style offerings. As Selina begins her WellnessLiving setup, she’s building a system that supports not only day-to-day class registrations, but also special events she personally runs.
Since 2012, Selina has been helping her community achieve their wellness goals and develop healthy habits as they find their way to a healthier life. Their facilities include both indoor and outdoor classrooms, featuring a yurt, meditation water garden, and walking labyrinth.
2. Why They Chose WellnessLiving
Coming from Mindbody, Selina’s priority was making sure her clients still get the essentials they’re used to, especially confirmations and reminders. When reviewing messaging, she referenced her current setup: “As part of my current MindBody subscription, my clients get a text about their class registration.”
WellnessLiving offers a suite of built-in tools that will simplify Selina’s daily workload, such as:
- AI-front desk sales agent: CAASI
- Direct mail campaigns
- Support for reward systems
- A branded booking app for clients
- Book-a-spot reservations for private access
With WellnessLiving, she’ll be able to continue offering transactional SMS notifications as part of her subscription, while also gaining a clearer path to launch with guided setup, assignments, and tools like the in-platform support bot.
3. What They’re Building
Selina is using WellnessLiving to bring key operations into one place, including:
- Client self-booking through the Branded Client Website, where clients can see your services and book, edit their profiles, or make purchases online.
- A streamlined store setup for passes, including options like Selina’s: loyalty, 4-pack, and 10-pack.
- An online waiver, which Selina needs. She plans to upload and activate her waiver content so clients can review and sign digitally.
- A staff management system, including roles and permissions, which will allow her to continue growing her wellness staff.
This all replaces the time-consuming manual payroll workaround system she used to run on top of her MindBody platform. Selina shared that she was excited to learn WellnessLiving can track commission-style pay and run reporting: “That’s all I want! Awesome. This can run all the reports I need.”
4. What Success Looks Like
For Selina, success means launching with confidence and minimizing disruption for existing clients migrating over from Mindbody. She’s already thinking ahead about setting policies early, asking, “Can I be overzealous and go in and put my policies in so we can review them?”
And of course she could! At WellnessLiving, we support our clients every step of the way. During onboarding, your representative is there to go over the essentials for your business, like waivers and forms, setup for secure payment options, branded website and apps, and more!
With classes, events, waivers, SMS notifications, and pass sales all organized in WellnessLiving, Selina is setting The Way to Healthy Living up for a smoother day-to-day operation and a clearer, more scalable system as her schedule and team continue to grow.
You can follow their journey on their Instagram. And if you’d like to see how WellnessLiving can transform the daily operations at your wellness center, book a free, no-commitment demo today!
