Find Out Why Momence App Customers Are Switching Software
Last Updated on 27 August, 2025
If you’re considering switching from Momence, you’re not alone. Recent user reviews of the Momence App have highlighted challenges with customer support, functionality, and disruptive updates. These concerns have led some customers to explore alternatives that better align with their needs.
Momence is a business management platform and app built for fitness studios, dance schools, and spas. It offers tools for scheduling, task automation, and operations management with the promise of helping owners save time and streamline their workflows. But for some users, it’s simply not the right fit.
Momence App: Key Takeaways
Customer service frustrations are common – Reviews mention long refund waits, inconsistent responses, and limited support for technical issues.
User experience challenges slow operations – Class scheduling, duplication glitches, and repetitive processes add unnecessary work.
WellnessLiving offers a customer-first alternative – With reliable support, intuitive scheduling, and tested updates, WellnessLiving provides a dependable option for growing businesses.
Users Report Problems with Momence Customer Service
Customer service is critical for software adoption. In fact, 40% of consumers say poor support would cause them to recommend competitors instead. For some Momence customers, this has been a recurring frustration.
One user, Sara E., explained:
“I cancelled my 12-month subscription. I was told I could request a refund at any time. While they agreed to refund me, it’s been nearly seven weeks… I have had no funds at all returned to me. The product did not perform or provide as I was told it would, and it’s been a huge waste of my time and energy. I was particularly disappointed with the lack of customer service.”
Another customer, Jill S., expressed similar concerns:
“Momence has serious glitches and their support is entirely lacking. Dealing with Momence is a small business owner’s worst nightmare. I reported an issue a week and a half ago and they refuse to help me. First they said it was resolved, second they lied and said it was my fault, and third they said I had to fix the problem myself. They will respond to your inquiry after a few days, but they won’t help you. Save yourself the headache and choose a competent company!”
Amelia H. also reported billing support concerns:
“Customer support is incredibly slow, particularly when it comes to billing issues.”
For business owners managing fast-paced client schedules, these kinds of delays and frustrations can be costly.
Business Owners Report User Experience Issues
Usability has also been a sticking point for some Momence users. Anika C. explained:
“If you offer the same type of class two or more days a week, instead of being able to select Monday, Wednesday, and Friday, you have to set that class up three times. Setting up a class takes forever! When duplicating recurring classes, I ran into glitches.”
This feedback suggests that tasks meant to save time can sometimes become tedious and error-prone. For business owners relying on software to simplify operations, these challenges create unnecessary roadblocks.
Consumers Are Presented With Disruptive Updates
Some users have also described update rollouts as disruptive to daily use. brooke_31, a customer who preferred the older version of the app, shared:
“Every time I open the app, there’s a bug that causes the loading screen to come up as it installs new updates. I want the old version so I can have functionality and not have to wait constantly for crashes and load times just to book into a class every day.”
Smooth, reliable updates are essential in the wellness industry, where client check-ins and bookings happen in real time. Disruptive load times or app crashes can directly impact member satisfaction and business operations.
Why WellnessLiving Stands Out
At WellnessLiving, we believe business management software should empower owners—not add stress. That’s why we take a customer-first approach:
Responsive support – Our team is committed to solving issues quickly and personally.
Quality assurance – Every update is thoroughly tested to avoid disruptive downtime.
Intuitive tools – Scheduling, marketing, and client engagement features are built to simplify operations, not complicate them.
Business owners consistently highlight these differences:
“Overall, the usability of this software is off the charts—it’s like the Apple computers of business management software,” says Tasha Brooks, Yoga Den franchise owner.
“With WellnessLiving, there’s so much respect and commitment for every business owner that uses their software,” adds Steph Dykstra, co-founder of Iron Lion Training Inc.
If you’re ready to move past software frustrations and invest in a platform designed to help your business thrive, WellnessLiving offers the reliability and support you deserve.
👉 Book your free no-commitment demo today.
FAQs on Momence App Alternatives
Users frequently cite slow customer support, functionality issues, and disruptive updates as reasons for exploring other options.
WellnessLiving is a leading choice because it combines practice management, client engagement, loyalty programs, and marketing automation—all supported by responsive customer service and reliable technology.
Yes. WellnessLiving emphasizes responsive and personalized customer support. Businesses can expect quick resolution of issues and regular improvements driven by customer feedback.
No. WellnessLiving provides onboarding assistance and data migration support, making it simple to transfer schedules, client records, and memberships without disruption.
*Momence is a trademark of Momence, Inc., and is not affiliated with WellnessLiving.
