Find Out Why PushPress Clients Are Switching Software
Last Updated on 14 August, 2024
As a fitness business owner, you understand the importance of efficient business management software.
PushPress is a gym management software that offers automation and scalability solutions to streamline your gym operations. Features include automated billing, self check-in, and attendance tracking.
Unfortunately, PushPress clients are voicing their dissatisfaction with everything from payment hiccups to disappearing schedules to a total lack of integration. Let’s dive into some PushPress reviews from customers who experienced its drawbacks firsthand and find out why users are switching software.
Users Report that PushPress Customer Service Has Issues
Fitness business owners need customer support, whether they have a quick question or need help optimizing their solution for their business. However, business owners had significant issues with PushPress customer service.
One business owner’s experience shed light on the severity of these issues. He had trouble with website integration and payment processing shortly after opening his new gym. As a result, he lost out on potential sales. Despite the urgency of these issues and their impact on his business, PushPress customer service was no help.
“We’ve had a really poor experience with PushPress,” he explained. “The website they designed… was not accepted by Google for the two weeks before and after the new gyms opened… The customer service response was poor.”
His review shows how critical it is to have reliable software and customer support you can count on. PushPress failed to deliver on both fronts.
A Business Owner Reports Repeated Issues with Payments Not Being Taken
Automated billing and seamless payments are two of PushPress’ top features. Yet, poor payment functionality has been a significant concern for PushPress users. These problems can lead to financial losses and damage to a business’s reputation among clients.
One business owner talked about their payment ordeal in an online review. “We have had repeated issues with payments not being taken and embarrassment with prospective members being unable to pay,” he said. This flaw could easily result in a business losing revenue and losing out on multiple clients.
Another owner had a similar experience with unpredictable billing. He described the billing as “erratic and unpredictable with members being re-charged for past purchases without explanation.” He was understandably frustrated.
These issues interrupted what should have been smooth transactions, decreased member satisfaction, and undermined the trusting relationships he worked hard to build with clients.
Business Owners Reported Issues with Bookings and Website Integration
The unreliability and uncertainty didn’t end there. That same business owner reported significant challenges with vanishing bookings and a total lack of website integration.
Without warning, “classes disappeared, making bookings initially unreliable,” he said. This strange technical issue left staff and clients confused, especially when they tried to book classes in the gym’s early days.
There’s no doubt that his business lost potential clients this way. Whenever a client tried and failed to complete an online booking, they likely went to a competitor with a more reliable system instead.
This business owner also created his gym’s website with PushPress. However, the site didn’t launch on time because of an integration delay, and he was left without a website to promote his new business.
“The website they designed took weeks to update. Then, due to more errors on their side, it was not accepted by Google for the two weeks before and after the new gym opened. This had a huge impact as no one could view our website or join online during pre-sales and the few days after we opened,” he said.
This malfunction meant the gym had no online visibility, a crucial part of attracting new members.
WellnessLiving’s Customer Experience is Our Top Priority
You and your clients deserve gym management software you can rely on. At WellnessLiving, we prioritize your experience. Our user-friendly software is reliable and equipped with seamless booking, smooth website integration, and precise payment handling. Plus, our customer service team is always here to support you.
Rachel Quillen, owner of Sol Yoga, always finds the support she needs. “The switch to WellnessLiving was so smooth that many of my clients didn’t even notice,” she says. “I never have to worry about asking for help! Every time I’ve called customer support for anything, they’ve literally treated me like gold. If they don’t know the answer, they find out right away. I’ve never hung up the phone feeling like my issue was unresolved.” Her words reflect our commitment to making your experience our top priority.
Ready to put your success first with a software provider that smooths out your operations and drives growth? Book your free demo today.
* PushPress is a trademark of PushPress, Inc., and is not affiliated with WellnessLiving.
