Find Out Why Momence App Clients Are Switching Software
Momence, a software solution for fitness studios, dance schools, and spas, promises to streamline operations, save time, boost revenue, and eliminate backend concerns. The Momence app offers a range of features, including task automation and scheduling. However, online reviews suggest that significant issues overshadow the promised benefits.
One glaring problem is Momence’s customer service, which is crucial to helping businesses use the software optimally. Without support, 40% of consumers say they would recommend that others opt for a different solution, according to research from Finances Online.
Therefore, it’s no surprise Momence app users turned to online reviews to share their frustrations. Read on to learn more about their experiences.
Users Report Problems with Momence Customer Service
Clients aren’t satisfied with Momence customer service. One user was charged without authorization through a business that uses Momence. Phone support was nonexistent.
She said Momence saves card information, and businesses “can withdraw money whenever they want.”
When she finally got in touch with support, she was brushed off and told the app was safe and the transactions were traceable. Here’s how she described it. “I’ve spoken with Momence customer service. They continued to tell me it was safe no matter how many times I explained a business just took money out of my account.”
This isn’t the only example of poor customer service. One client said support was so unresponsive that an online review was her only outlet. “The supposed chat function directs you to the website and requires a login. After you log in, the support function disappears. Leaving the review here is the only way I can find to express the issue,” she said.
Another business owner had similar trouble. “I have been locked out twice in the space of six weeks — both times for a period of more than 72 hours. I had to escalate the issue myself to get it resolved,” they said.
These reviews make it clear. Momence clients frequently can’t contact support. The issues don’t stop there. Other users mentioned problems with the app’s functionality and poor user experience.
Business Owner’s Report User Experience Issues Using Momence
Just logging into the Momence app caused problems for some users. One user had endless technical issues trying to log in.
“I’m very frustrated,” she said. “I’ve restarted my phone, uninstalled/reinstalled it, and now I can’t log in. I had high hopes when the login screen came up, but the ‘login’ button gets greyed out and nothing happens. Horrible app. I wish I didn’t have to use this to schedule classes at my studio.”
Other users couldn’t correctly book or schedule classes. One described the app as “extremely slow, with constant error messages, and double bookings made, and then impossible to cancel due to error messages.”
These frustrated reviews prove Momence needs to work on functionality. But according to reviews, updates don’t help either.
Consumers Are Presented With Disruptive Updates
Users called the Momence’s updates disruptive. Complaints ranged from constant updates causing delays and crashes to a loading screen appearing every time the app opened. Some preferred the old version for its functionality and were frustrated with non-stop updates.
“Every time I open the app, there’s a bug that causes the loading screen to come up as it installs new updates,” said one user.“I want the old version so I can have functionality and not have to wait constantly for crashes and load times just to book into a class every day.”
Another client was so fed up that they switched software. “The app seems to want to update every time it opens. It won’t dismiss notifications and is slow to load,” they said. Many students complained about the functionality, so they moved to another booking system.
Consumer & Business Owner Experience is Paramount to WellnessLiving
At WellnessLiving, we prioritize quality assurance to prevent disruptive downtime during updates, providing a reliable, user-friendly software solution. We also offer a customer-centric approach, emphasizing personalized customer support and regular updates based on community feedback.
Customers appreciate our commitment to catering to their unique business needs. But don’t just take our word for it.
“Overall, the usability of this software is off the charts—it’s like the Apple computers of business management software,” says Tasha Brooks, a Yoga Den franchise owner. “It’s definitely very user-friendly for someone who’s not a tech expert!”
Steph Dykstra, owner and co-founder of Iron Lion Training Inc., agrees. She says, “My previous software provider didn’t take the time to listen and get to know my business and how I’m utilizing the software.” With WellnessLiving, “there’s just so much respect and commitment for every business owner that uses their software.”
The ideal solution delivers what you and your members need. Our team is here to support you. Book your free no-commitment demo today.
* Momence is a trademark of Momence, Inc., and is not affiliated with WellnessLiving.
