Why Every Business Needs a WellnessLiving Power User (Hint: It Doesn’t Have to Be You)

Running a studio or wellness center is no small feat. You’re the coach, the boss, the scheduler, the fixer—and the last thing you want is to be the in-house tech guru too.

Here’s the good news: you don’t have to be.

Behind every thriving wellness business using WellnessLiving, there’s at least one person who understands the software inside and out—someone who becomes the go-to for solving problems, setting up features, and keeping everything running smoothly. Think of them as your software power user, your product lead, or your in-house expert. Whether it’s you or someone else on your team, this role is essential.

What Makes a Great Software Lead?

You’re not looking for a wizard (though those are nice to have). You’re looking for someone who:

• Loves solving problems

• Stays curious about how things work

• Can break down technical info for others

• Leads by example and embraces new tools

• Is proactive about staying on top of updates

They don’t need to know everything right away. What matters is a willingness to learn—and the time and trust to take ownership of your system setup and maintenance.

Depending on your team size, you might even want to designate more than one expert. For example:

• A staff manager who handles roles, payroll, and scheduling

• A client services lead who manages memberships, attendance, and support

• A marketing whiz who takes ownership of your automations and lead gen

4 Core Software Areas They Should Own

Your in-house WellnessLiving expert should have a working knowledge of these key areas:

• Attracting & Retaining: Tools like email marketing, lead capture widgets, reviews, intro offers, promotions, and your WellnessLiving Explorer directory listing

• Booking & Serving Clients: Everything related to client booking, scheduling, assets, services, and staff roles. Depending on your business model, this could include virtual service delivery (FitVID and FitLIVE) and daily workouts (FitBuilder).

• Getting Paid: Payment settings, purchase options, account balances, payroll, refunds, auto-renew rules, and merchant processing hardware and support

• Running the Business: Business policies, reports, the time clock, client profiles, forms, and daily operations

They should also be familiar with the business’s:

• Mobile apps – Elevate Staff App and Achieve Client App

• Website – Presence (WellnessLiving’s Custom website service) or another website development tool

• Other WellnessLiving Integrations – Including booking services (e.g. Wellhub, Classpass), Door Access (e.g. Brivo, Passport), Client performance tracking (e.g. Spivi, Accuro), and WellnessLiving’s Accounting and Collections partners. For more technical users, additional automations can be created using WellnessLiving API, webhooks or Zapier.

Some parts of the software you’ll set and forget—like business policies or cancellation rules. But other areas are dynamic and require ongoing maintenance, like:

• Adding new pricing options or discounts

• Creating special events or new services

• Managing new and departing staff

• Updating automations and client groups

Who handles all that now? Whoever does… that’s your power user.

The Most Important Tool They Have

ISAAC AI lives in the bottom-left corner of your WellnessLiving desktop app. It’s your always-on virtual assistant—trained to answer hundreds of system-specific questions, guide you through settings, and help troubleshoot common tasks in seconds.

If your in-house expert doesn’t know something, ISAAC is their first line of defense. It’s faster than a phone call, smarter than a Google search, and always available. Still need help? No problem—ISAAC will offer the option to Talk to a Person and connect directly with our Customer Solutions team.

Whenever questions arise, we’re here for you and your team 24/7. For all support options and tips, visit our Support Contact Guide.

For additional help, your software lead should also know how to:

• Access the Knowledge Base

• Use the Community Forum to get answers, share ideas, or request improvements

• View our training videos and webinars

Bonus: Join Our Champions Program

If you’ve got someone on your team who’s thriving with the software—whether they’re optimizing systems, testing new features, or dreaming up ways we can improve—we’d love to connect.

Our WellnessLiving Champions Program brings together passionate, experienced users to help us shape the future of the platform. Participants get:

• Early access to beta features

• A direct line to product teams

• Opportunities to share feedback and earn recognition

Sound like someone you know? Invite them to reach out at champions@wellnessliving.com.

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Bottom line? You’re not alone. You don’t need to carry every software decision yourself—but you do need someone (or a few someones) who can. Give them the tools, the title, and the trust.

And watch your business run smoother, smarter, and stronger.

Join the WellnessLiving Community

Not a WellnessLiving customer? Join thousands of wellness businesses—from fitness studios and salons to med spas and music schools—count on WellnessLiving to help them run smoothly and stand out.

Whether you’re scheduling classes, managing staff, or keeping clients coming back, we’ve got the tools (and the team) to support your goals.

👉 Book a free demo and see what WellnessLiving can do for your business!