Behind the Build: Meet the Customers Who Shaped Release 66
Release 66 is packed with powerful upgrades designed to make your life easier—removing friction, empowering your clients, and giving you the insights and tools you need to grow your business.
At WellnessLiving, everything we build is rooted in your real-world needs. Whether it’s faster ways to run payroll, better email campaign reporting, or easier membership cancellations, these updates came directly from your feedback.
This release reflects the stories, ideas, and challenges you’ve shared with us—online, in person, and through every support ticket, product interview, and Champion session. We’ve taken that input and turned it into impactful solutions that help you do more with less effort.
Let’s meet a few of the incredible business owners and managers who helped make this release possible.
Savana Griffing from Apex Golf Lab
📍 Fort Wayne, Indiana
🌐 apexgolflab.com
Feature: Membership Self-Cancellation
Savana Griffing, Director of Operations at Apex Golf Lab, was looking for a way to eliminate the manual back-and-forth of membership cancellations.
Savana met with our product team and her request led to a new feature that allows clients to cancel eligible memberships in just a few clicks—right from the Client Portal or Achieve App.
Clients see all the details upfront—final billing date, notice periods, and fees—and both sides receive instant confirmation. This update puts businesses ahead of the FTC’s upcoming “click-to-cancel” rules—keeping you compliant and focused on renewals, not paperwork.
Ben Channon from BFiTT Allied Health
📍 Brisbane, Australia
🌐 bfitt.com.au
Feature: Spivi Metrics in the Achieve App
Ben Channon knows what motivates clients: results they can see. That’s why he pushed for Spivi workout metrics to appear directly in the Achieve App—no extra logins, no extra work. Thanks to Ben’s input, clients can now view heart rate zones, leaderboard rankings, and personal bests—all in one place.
No more toggling between platforms—just real-time insights that boost motivation and engagement after every class.
Ben is an active WellnessLiving Champion and has provided valuable feedback across several product releases. His ongoing insights have played a major role in helping us deliver on our commitment to giving you the tools you need to thrive.
Jenna Turcich from Local Barre
📍 Hoboken, New Jersey
🌐 localbarre.com
Feature: Visit Milestones & Lifetime Value Report
Jenna Turcich at Local Barre emphasized the importance of celebrating loyalty, explaining to our product team that her front desk staff needed a better way to proactively identify and reward loyal members—without digging into individual profiles.
Her feedback led to the creation of a new Visit Milestones & Lifetime Value Report that shows each client’s total visits, lifetime spend, milestone achievements, and next visit—all in one easy view.
This report makes it easy to spot high-value clients, recognize important moments (like 100 visits), and plan personalized loyalty strategies that deepen retention.
Lauren Filocco from OpenBarre Studios
📍 College Park, Maryland
🌐 openbarrestudios.com
Feature: Enhanced Marketing Campaigns Report
Lauren Filocco, founder of OpenBarre Studios and a former marketing strategist, needed better insight into email performance. Thanks to the insights she shared with our product team, we were able to design a more actionable and intuitive reporting experience.
The Marketing Campaigns Report now shows open rate, click-through rate, CTOR, unsubscribes, and even recipient-level engagement.
No more guesswork or spreadsheets—just real-time marketing metrics that help you fine-tune campaigns and follow up with the right clients.
Andrea Keapproth from Resolution Health Collaborative
📍 Madison, Wisconsin
🌐 resolution.health
Feature: Faster Payroll Reports & Tip Tracking
Andrea Keapproth at Resolution Health Collaborative needed payroll to be faster and more reliable. By sharing her team’s real-world challenges around payroll timelines and workload, Andrea helped us prioritize speed and simplicity in the redesign.
The redesigned Payroll Summary and Details Reports, are quicker to load, easier to navigate, and more useful for businesses with multiple locations.
Now, accurate payouts and tip tracking take less time—so you can close out payroll faster.
The Team at Easton Training Center HQ
📍 Boulder, Colorado
🌐 eastonbjj.com
Feature: Unified Waiver Across All Enterprise Locations
The Easton Training Center team identified a major issue for multi-location businesses: clients needing to sign the same waiver at each location.
Their feedback led to a game-changing update—one signed waiver now applies across all locations, and HQ can push forms to maintain consistency system-wide. That means faster signups, clearer records, and a better experience for everyone.
As long-time contributors and product testers, Easton HQ has worked with us to improve workflows for enterprise operations. This waiver update reflects their vision for a seamless client journey across locations.
Built for You. Shaped by You.
Every update in Release 66 came from a conversation, a challenge, or an idea shared by someone like you. And we’re just getting started.
Want to be part of future releases? Join our Champions program to share your feedback, test new features, and help shape the future of our platform. Also, join the conversation in our Community Forum and let us know what would make your business run smoother! 🚀
Together, we’re building the best possible experience—for you and your clients.
